• PEOPLE update as of May 14, 2019 Read about: Azher Razvi, David Woodward, Efrem Berman, GBT's new GM, Meetings and Events, Heather McCrory, Mo Fajro, Hans Stierli, Patricia Morrison, Vivek Sharma, Kris Crundwell and Clark Squires.

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  • Ian Powell named Hotelier of the Year at BCHA KELOWNA — Ian Powell of The Inn at Laurel Point in Victoria, B.C. Was named Hotelier of the year at the British Columbia Hotel Association’s Spring Conference earlier this month. 

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  • PEOPLE update as of Apr. 23, 2019 Brian Mitchell interim president of HAC. Kristen Richter promoted at Radisson Hotel Goup. Michele Mahl joins JLL Hotels. Arrivals and departures at Ryerson University HTM: Gabor Forgacs retires; Julie Kellershohn and Rick Oh hired.

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  • PEOPLE update as of April 9, 2019 Hospitality community loses Walter Oster. David Kong celebrates 15 years. Jolene Reid joins MasterBUILT. Steve Robinson promoted at Easton's. Ken Hughes special advisor, Ontario beverage alcohol review. Margaret Bowler's new position at AmEx GBT.

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  • Clearing the cannabis haze: Safety is still paramount Legalization of cannabis has raised concerns about workplace safety. A recent labour arbitration decision out of Atlantic Canada may, however, help to clarify the law around accommodating employees who use medical marijuana.

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  • Why hoteliers need a better mobile plan Mobile phones dominate our lives. Regardless of age, we have become addicted to the mobile screen, lowering our overall productivity, impacting our offline relationships, and distracting us during simple tasks like walking down a street. Despite the mobil

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  • ORHMA shares tips on Service Recovery Breakdowns do happen and understanding that these situations do occur is the first step to turning them around. These situations are uncomfortable, but, by taking the right steps, complaints can be ironed out and even create raving fans.

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  • TOP 10: How to be the best hotel GM Xavier Icardo's recent experience as a field manager, coupled with years of collaborative work, has given him a renewed sense of perspective on what makes one successful in this very challenging, yet rewarding position.

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  • Prepare for peak season with soundproofing With peak travel season approaching for hotels, motels and inns, noise levels will also peak. Soundproof windows can eliminate up to 95 per cent of guest room noise and can be installed without major renovations.

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  • IDEAS THAT WORK update March 26, 2019 How many plugs and USBs does your hotel have? Using leftover material to make bags. Cute placemats! Instagrammable teacup chandelier. Deliver an eco-friendly message — Straws suck! An easy way to measure drinks.

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  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

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  • PRODUCTS: Xeros adapts to any size machine Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer. 

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  • OPENINGS SALES AND RENOS May 14, 2019

  • Six more properties for Hotel Equities. Courtyard event attracts premier. Four Seasons Montreal opens. Hilton's Q1 pipeline. Marriott launches home rentals. TownePlace Suites Fort Mac now open. Club floor renos at The Ritz. Comfort coming to Cochrane.
  • Marketplace a hit with Summit suppliers

  • KELOWNA — At this year’s fourth annual sold-out BC Hospitality Summit in Kelowna, over 40 industry leading suppliers of hospitality goods and services participated in the conference Marketplace.
  • Humber's ViewPOINT addresses technology, disruption

  • TORONTO — Humber College's ViewPOINT celebration, held Mon. May 6 at the college, attracted 300 hospitality industry leaders to celebrate collaboration, technology and disruption at the new Barrett Centre for Technology Innovation.
  • THE WINNERS' CIRCLE update May 14, 2019

  • Fredericton rocks: Hotels of the Year for Radisson and Choice Hotels Canada. Hilton Canada a Great Place to Work. Historic Hotels nominations. Vancouver Convention Centre celebrates 10 years.
  • First Canadian Moxy in Banff

  • BANFF, Alta. — When Canalta purchased the Voyager Hotel in 2016, they always envisioned a boutique retro take on Banff because of the hotel's architecture. They have chosen Marriott's Moxy brand to bring that vision to life.
  • Holiday Inn Express Woodstock's $2M reno

  • WOODSTOCK, Ont. — The Holiday Inn Express and Suites Woodstock South, Ont., completed a $2 million renovation to IHG's Formula Blue standard at the end of March, just in time to implement the brand's new breakfast program as well.
  • Radisson's Canadians network in Miami Beach

  • MIAMI BEACH — Radisson Canadian owners, operators, sales and marketing team and more got together at the brand’s Americas Convention in April 10. The reorganized brand has a new approach in Canada and around the world.
  • NEWS BRIEFS update as of May 14, 2019

  • SHHA/SLGA has new one-day format. Four Seasons offering afternoon tea. AmEx GBT adds two million properties. Expedia says guest ratings outshine brand in hotel selection. Feds removing interprovincial alcohol barriers. Latest stats on youth in tourism.