• PEOPLE update August 13, 2019 Andrew Craig moves to Hawaii. Calgary Hotel Association seeks executive director. Harry McWatters passes away. Ian Goard promoted at Hotel Grand Pacific. Linda Crouch leaves HAC. Melissa Boisvert joins AHLA. New positions for Statia Elliot, Chris Choi.

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  • PEOPLE update as of July 23, 2019 Frank Campo joins Kimpton Saint George, Toronto. Kell Slone appointed to Fairfield Inn, Moncton. Richard Wong now president of Nova Hotels. Former OAA president launches his new book.

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  • Meet Stephanie Gadbois and Vicki Welstead is back TORONTO — Stephanie Gadbois joined the Big Picture Conferences in June. Here's what she has to say about what lies ahead in her new role as managing director. Big Picture is also welcoming Vicki Welstead back into the fold.

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  • Senior management changes at CHI ROCKVILLE, Md. — Choice Hotels International, Inc., one of the world's largest hotel franchisors, has announced five leadership roles to advance the company's corporate priorities and drive growth.

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  • COMMENT: Bye bye itty bitty bottles IHG made the news recently by saying it would replace those miniature toiletries with bulk-size products in its 5,600 hotels and 843,000 guest rooms by 2021. A great move — but editor Colleen Isherwood voices some ideas on how to get it right.

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  • Clearing the cannabis haze: Safety is still paramount Legalization of cannabis has raised concerns about workplace safety. A recent labour arbitration decision out of Atlantic Canada may, however, help to clarify the law around accommodating employees who use medical marijuana.

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  • Why hoteliers need a better mobile plan Mobile phones dominate our lives. Regardless of age, we have become addicted to the mobile screen, lowering our overall productivity, impacting our offline relationships, and distracting us during simple tasks like walking down a street. Despite the mobil

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  • ORHMA shares tips on Service Recovery Breakdowns do happen and understanding that these situations do occur is the first step to turning them around. These situations are uncomfortable, but, by taking the right steps, complaints can be ironed out and even create raving fans.

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  • Prepare for peak season with soundproofing With peak travel season approaching for hotels, motels and inns, noise levels will also peak. Soundproof windows can eliminate up to 95 per cent of guest room noise and can be installed without major renovations.

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  • IDEAS THAT WORK update March 26, 2019 How many plugs and USBs does your hotel have? Using leftover material to make bags. Cute placemats! Instagrammable teacup chandelier. Deliver an eco-friendly message — Straws suck! An easy way to measure drinks.

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  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

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  • PRODUCTS: Xeros adapts to any size machine Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer. 

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more stories

  • Guests vs. pests fight heats up in summer

  • Warmer weather means more time travelling, vacationing and exploring the great outdoors. But while guests are busy relaxing and enjoying higher temperatures, pests are slowly crawling out of their hiding places in your hotel.
  • THE WINNERS' CIRCLE Aug. 13, 2019

  • BW first in guest satisfaction. Super 8s win TripAdvisor awards. Destination Employment grads. Days Inns' summer promo. Fogo Island makes top 10. La Châine des Rôtisseurs comes to Calgary. Marriott Bonvoy tops rankings. Wins for Microtel and Wingate.
  • Registration now open for VO-Con 2019

  • WHISTLER, B.C. — CVOA has recently opened up registration for its 2019 VO-Con conference, which will be held at the Fairmont Chateau Whistler Resort in Whistler, B.C., September 23-25.
  • NEWS BRIEFS update as of July 23, 2019

  • Chelsea Hotel celebrates its bees. Destination Canada: April arrivals set records. Expedia and the Amazing Race. Kimpton Stay Human. Tofino resort offers virtual reality experiences. Rendez-Vous Canada sets records.
  • Cushman & Wakefield: Are Canadian hotels overpriced?

  • TORONTO —Most of the country has seen substantial increases in property values over the past five years. Cushman & Wakefield is increasingly asked, “are current values (in the hospitality sector) too high?” and, “are these values sustainable?
  • Raptors stats are in, pointing directly to profit

  • TORONTO — While statistics show that the Toronto Raptors' NBA Finals run provided profits for bars across the country, experts say the moment is also an invaluable marketing opportunity for Toronto with long term benefits.
  • NEWS BRIEFS update June 25, 2019

  • Business travel boosts productivity. Canadian hotels lag in web accessibility. Fake hotel in Manchester, England. Hotel G's cannabis delivery service. Radisson loyalty changes. Vancouver Marriott partners with aquarium.
  • Hospitality students back in class following Georgian fire

  • BARRIE, Ont. — When the Hospitality, Tourism and Recreation department at Georgian College was closed following a fire, the college worked quickly and innovatively to reschedule and/or move more than 100 classes in less than 24 hours.