• PEOPLE update as of July 23, 2019 Frank Campo joins Kimpton Saint George, Toronto. Kell Slone appointed to Fairfield Inn, Moncton. Richard Wong now president of Nova Hotels. Former OAA president launches his new book.

    read more
  • Meet Stephanie Gadbois and Vicki Welstead is back TORONTO — Stephanie Gadbois joined the Big Picture Conferences in June. Here's what she has to say about what lies ahead in her new role as managing director. Big Picture is also welcoming Vicki Welstead back into the fold.

    read more
  • Senior management changes at CHI ROCKVILLE, Md. — Choice Hotels International, Inc., one of the world's largest hotel franchisors, has announced five leadership roles to advance the company's corporate priorities and drive growth.

    read more
  • PEOPLE update as of July 9, 2019 Andrew Salomon goes to Seattle. Jelena Mrdjenovich wins at boxing. Kalene Finnegan promoted at Fairmont Royal York. Karla Brennan joins Cherry Beach Resort. ORHMA's new board of directors.

    read more
  • Clearing the cannabis haze: Safety is still paramount Legalization of cannabis has raised concerns about workplace safety. A recent labour arbitration decision out of Atlantic Canada may, however, help to clarify the law around accommodating employees who use medical marijuana.

    read more
  • Why hoteliers need a better mobile plan Mobile phones dominate our lives. Regardless of age, we have become addicted to the mobile screen, lowering our overall productivity, impacting our offline relationships, and distracting us during simple tasks like walking down a street. Despite the mobil

    read more
  • ORHMA shares tips on Service Recovery Breakdowns do happen and understanding that these situations do occur is the first step to turning them around. These situations are uncomfortable, but, by taking the right steps, complaints can be ironed out and even create raving fans.

    read more
  • TOP 10: How to be the best hotel GM Xavier Icardo's recent experience as a field manager, coupled with years of collaborative work, has given him a renewed sense of perspective on what makes one successful in this very challenging, yet rewarding position.

    read more
  • Prepare for peak season with soundproofing With peak travel season approaching for hotels, motels and inns, noise levels will also peak. Soundproof windows can eliminate up to 95 per cent of guest room noise and can be installed without major renovations.

    read more
  • IDEAS THAT WORK update March 26, 2019 How many plugs and USBs does your hotel have? Using leftover material to make bags. Cute placemats! Instagrammable teacup chandelier. Deliver an eco-friendly message — Straws suck! An easy way to measure drinks.

    read more
  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

    read more
  • PRODUCTS: Xeros adapts to any size machine Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer. 

    read more

more stories

  • NEWS BRIEFS update as of July 23, 2019

  • Chelsea Hotel celebrates its bees. Destination Canada: April arrivals set records. Expedia and the Amazing Race. Kimpton Stay Human. Tofino resort offers virtual reality experiences. Rendez-Vous Canada sets records.
  • Cushman & Wakefield: Are Canadian hotels overpriced?

  • TORONTO —Most of the country has seen substantial increases in property values over the past five years. Cushman & Wakefield is increasingly asked, “are current values (in the hospitality sector) too high?” and, “are these values sustainable?
  • Raptors stats are in, pointing directly to profit

  • TORONTO — While statistics show that the Toronto Raptors' NBA Finals run provided profits for bars across the country, experts say the moment is also an invaluable marketing opportunity for Toronto with long term benefits.
  • NEWS BRIEFS update June 25, 2019

  • Business travel boosts productivity. Canadian hotels lag in web accessibility. Fake hotel in Manchester, England. Hotel G's cannabis delivery service. Radisson loyalty changes. Vancouver Marriott partners with aquarium.
  • Hospitality students back in class following Georgian fire

  • BARRIE, Ont. — When the Hospitality, Tourism and Recreation department at Georgian College was closed following a fire, the college worked quickly and innovatively to reschedule and/or move more than 100 classes in less than 24 hours.
  • Canada's unemployment rates killing hospitality

  • Unemployment rates in Canada are at an all-time low, meaning that talent pools are ever-dwindling. While this benefits the employee who is now in high demand, employers struggle to find the right talent, and have to fight harder to keep that talent.
  • GTHA announces new board of directors

  • TORONTO – The 2018 Greater Toronto Hotel Association Annual General Meeting AGM, held on June 5, highlighted last year’s operations with a focus on what’s ahead for the association in 2019/2020.
  • Ontario hospitality associations now integrated

  • MISSISSAUGA, Ont. — The Ontario Restaurant and Hotel Motel Association will be integrating two well-known and important industry groups with the association to preserve and enhance the value they provide fo education, leadership and student support.