• Robert Pratt now leads Sandman and Sutton Place Robert Pratt is now president and CEO of Sandman Hotel Group and The Sutton Place Hotels. He replaces Taj Kassam, who moved to parent company Northland Properties Corp., where he is senior vice-president. 

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  • Next Steps: Jon Zwickel reignites InnVentures VANCOUVER — Jon Zwickel, who recently resigned as president and CEO of the Canadian Vacation Ownership Association, has turned his attention to several projects through his company, InnVentures.

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  • PEOPLE as of Dec. 11, 2018 Travelodge adds Mark Collins and Cathy Bayou. HNL CEO joins TIAC Board. Kevin Frid retires from Accor. Sébastien Gagné new GM as Intercontinental Montreal. Shelley Rideout joins DP Murphy Group.

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  • PEOPLE update as of Nov. 27, 2018 Corbin Staniloff joins CBRE Vancouver. CHI promotes Abjahit Patel, Maureen Sulliven. Darlene Doerkson joins Tourism HR Canada board. Erin O'Brien at Deloitte. Radisson hires James Pawlikowski. Jon Mamela and Andrew Weir, Tourism Toronto. And more...

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  • Why hoteliers need a better mobile plan Mobile phones dominate our lives. Regardless of age, we have become addicted to the mobile screen, lowering our overall productivity, impacting our offline relationships, and distracting us during simple tasks like walking down a street. Despite the mobil

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  • ORHMA shares tips on Service Recovery Breakdowns do happen and understanding that these situations do occur is the first step to turning them around. These situations are uncomfortable, but, by taking the right steps, complaints can be ironed out and even create raving fans.

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  • TOP 10: How to be the best hotel GM Xavier Icardo's recent experience as a field manager, coupled with years of collaborative work, has given him a renewed sense of perspective on what makes one successful in this very challenging, yet rewarding position.

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  • Top 10 principles of Privacy Practices SASKATOON — Lawyer and corporate director Patricia McLeod gave Saskatchewan hoteliers a toolbox to help them navigate the world of compliance with Privacy Legislation and gave tips on preventing cyber security breaches.

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  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

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  • PRODUCTS: Xeros adapts to any size machine Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer. 

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  • Eden Textile awarded Best Western linen contract in Canada PHOENIX — Eden Textile has been selected by Best Western as their supplier of the linen for Canada, including sheets and pillow cases.

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more stories

  • PEOPLE Update as of Nov. 13, 2018

  • Read about: Ian Sharp, Marc St-Gelais, Juan Duran, Rob Alldred, Eric Normand, Cyril Russell, Michael Durante, Jeannie Lin, Terri Ryan, Gordon Johnson, John Slaughter, Ken Hall, Robert Mercure, Scott Hart and Dr. Sonya Graci.
  • NEWS BRIEFS as of Dec. 11, 2018

  • Nature getaways in Quebec include wolves. A win for AHLA as DMFs excluded from legislation. Choice Privileges' double points promo. Class action suit launched re Marriott security breach. Radisson Hotel Group receives SafeHotel certification. Smartphone
  • THE WINNERS' CIRCLE Dec. 11, 2018

  • Choice Hotels Canada's Sleep Day. Calgary Marriott Hope for Kids Gala. Pinnacle Awards. Skal 40th Anniversary. AHLA Centennial Launch.  Accolades for Thompson Okanagan and Richmond Tourism. Ryan Pomeroy wins Best 40 under 40. Mandy Farmer wins at TIAC.
  • THE WINNERS' CIRCLE Nov. 27, 2018

  • ORHMA Windsor winners. RLH Corp. exceeds franchise goals. Hotel Monville wins four awards at AHQ. Montreal's J'ai changé campaign a winner. Christiane Germain one of Canada's 100 top influential women.
  • PROVINCIAL NEWS Nov. 27, 2018

  • AHLA DMF recommendations. Canadian tourism employment snapshot. ORHMA supports WSIB rate reductions. HNL encourages municipalities to tap tourism. Minimum wage a concern for PEI tourism... and much more.
  • Choice Hotels APEX Winners and Photos

  • TORONTO — Choice Hotels Canada has announced the national winners of its prestigious APEX Awards (Awards for Property Excellence) at the 2018 Choice Hotels Canada Fall Conference in Niagara Falls, Ontario.
  • Nik Nanos, Craig Wright kick off WCLC 2018

  • What’s the long term economic and political outlook for British Columbia, Alberta, Saskatchewan and Manitoba? What do the experts say and how does the major populous really feel?
  • Parq provides new views of Vancouver

  • VANCOUVER — JW Marriott Parq Vancouver and The Douglas Vancouver celebrated their one-year anniversary on Sept. 24. The development has unveiled a whole new convention area in Vancouver, and convention-goers are catching on.