• PEOPLE update Nov. 26, 2019 Adrian Beers and Kay Bonsu join Fairmont Hot Springs Resort. Constantin Nassif moves to Sageblan. Sol Zia leads the Calgary Hotels Association.

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  • PEOPLE update Nov. 12, 2019 Greg Mount resigns from RLH Corp. Aly El-Bassuni now COO at Radisson. Anwar Chaudhry interim president at Destination Canada. More news re Corbin Staniloff, Guillaume Robin, Monica Stewart-Bittner, Taylor MacDonald and Paul Cannings.

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  • In conversation with Lana Duke of Ruth's Chris MARKHAM, Ont. — Radio listeners in the GTA will recognize Lana Duke's as the husky voice urging Ruth's Chris restaurant patrons to, "Come hungry, Darlin'." CLN had coffee with Lana and talked about changes in hotel restaurants.

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  • MasterBUILT's Watson joins Sonder's Rocket Ship MasterBUILT's Eric Watson, who has been the face of Microtel for the past five and a half years, has left the company to join Sonder. Read about why he has mixed emotions about leaving MasterBUILT, but is excited about his new position.

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  • Responding to crises takes planning, time MONTEGO BAY, Jamaica – While the Caribbean may seem like the perfect escape, hoteliers need to have a response plan when a crisis strikes. Being prepared can help destinations maintain good standing with travellers, according to a CHICOS panel.

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  • Xavier Icardo on Why Housekeeping Matters Guests entering a hotel room expect availability, cleanliness, safety, comfort, amenities, and most importantly, a properly working bathroom. Most of these expectations are handled by the housekeeping department.

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  • COMMENT: Bye bye itty bitty bottles IHG made the news recently by saying it would replace those miniature toiletries with bulk-size products in its 5,600 hotels and 843,000 guest rooms by 2021. A great move — but editor Colleen Isherwood voices some ideas on how to get it right.

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  • Clearing the cannabis haze: Safety is still paramount Legalization of cannabis has raised concerns about workplace safety. A recent labour arbitration decision out of Atlantic Canada may, however, help to clarify the law around accommodating employees who use medical marijuana.

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  • Prepare for peak season with soundproofing With peak travel season approaching for hotels, motels and inns, noise levels will also peak. Soundproof windows can eliminate up to 95 per cent of guest room noise and can be installed without major renovations.

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  • IDEAS THAT WORK update March 26, 2019 How many plugs and USBs does your hotel have? Using leftover material to make bags. Cute placemats! Instagrammable teacup chandelier. Deliver an eco-friendly message — Straws suck! An easy way to measure drinks.

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  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

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  • PRODUCTS: Xeros adapts to any size machine Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer. 

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more stories

  • An update on Best Western's portfolio

  • PHOENIX, Ariz. – Best Western Hotels & Resorts (BWHR) has expanded its portfolio of hotel options. Today’s BWHR is a modern and innovative global hospitality powerhouse with 16 distinctive brands across every chain scale segment.
  • Norm and Lorrain Bevilacqua win for Heroic Hospitality

  • NATIONAL HARBOUR, Md. — Norman and Lorraine Bevilacqua always put the customer first and have assisted stranded families with hotel rooms and meals. This is one reason why the Dryden, Ont., hoteliers won two prestigious awards from Best Western.
  • Jonathan Lund: Serving as HAC chair is a privilege

  • MISSISSAUGA — Seven months into his role as Hotel Association of Canada chair, IHG's Jonathan Lund says his role is not work since he feels good about what he is doing, and that it is a privilege to fill this role.
  • Simmons Beautyrest seeks sustainability

  • TORONTO — From its pocketed coils which contain recycled steel, to wood sourced from sustainable forests, Simmons Beautyrest uses sustainable materials for its beds. CLN asked Christine Pella about the company's environmentally friendly practices.
  • AmEx GBT: Canadian meetings data for 2020

  • TORONTO — AmEx GBT reports that budgets for meetings in North America are expected to rise moderately in 2020: by 1.8 per cent in the U.S. and by just over 0.7 per cent in Canada. The discrepancy may be because meetings cost more in Canada.
  • PEOPLE update September 24, 2019

  • Scott Duff now at Wyndham Hotel Group. Scott Beck to head Tourism Toronto. Anthony Campaniaris moves to Warsaw. Whistler Pangea Pod gets a GM from Down Under.
  • PEOPLE Update September 10, 2019

  • Steve Giblin moves from hotels to cannabis. Ron Pellerine moves to MTCC. Graham Twomey and Heidi Pawlyshyn have new jobs. Julienne Smith now Radisson EVP Development. New hires at InterContintal Montreal. New faces at Centennial College.
  • Compelling speakers, networking and business

  • WHISTLER, B.C. — VO-Con 2019 moved west to Whistler this year, providing compelling speakers, engaging activities, fun networking opportunities and the ability to conduct business in a resort environment.