• PEOPLE Update as of Nov. 13, 2018 Read about: Ian Sharp, Marc St-Gelais, Juan Duran, Rob Alldred, Eric Normand, Cyril Russell, Michael Durante, Jeannie Lin, Terri Ryan, Gordon Johnson, John Slaughter, Ken Hall, Robert Mercure, Scott Hart and Dr. Sonya Graci.

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  • Best Western's Canadian winners honoured DALLAS — Erin McKay, assistant GM of the Best Western Plus Sawridge Suites received the Heroic Hospitality Award for Sales, and the hotel also received the MK Guertin Award.

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  • PEOPLE update as of Oct 19, 2018 Tribute to Albert Schnell. Curtis Osekowsky promoted at CHI. Katie Sheridan joins CMA Purchasing. Liz Adams now VP marketing at Associated Luxury Hotels. Murray Lowe is GM Westin Resort & Spa, Tony Cary-Barnard's retirement.

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  • THE WINNERS' CIRCLE update Oct. 9, 2018 Chef Joseph Tran wins in Taiwan. Chelsea: $100K for Sick Kids. Days Inn Adopts a School. JJ Hilsinger's Lifetime Achievement Award. JW Parq Vancouver has best ballroom. Plant for the Planet. OHI Top 30 under 30. Serge Simard endowment fund.

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  • Why hoteliers need a better mobile plan Mobile phones dominate our lives. Regardless of age, we have become addicted to the mobile screen, lowering our overall productivity, impacting our offline relationships, and distracting us during simple tasks like walking down a street. Despite the mobil

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  • ORHMA shares tips on Service Recovery Breakdowns do happen and understanding that these situations do occur is the first step to turning them around. These situations are uncomfortable, but, by taking the right steps, complaints can be ironed out and even create raving fans.

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  • TOP 10: How to be the best hotel GM Xavier Icardo's recent experience as a field manager, coupled with years of collaborative work, has given him a renewed sense of perspective on what makes one successful in this very challenging, yet rewarding position.

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  • Top 10 principles of Privacy Practices SASKATOON — Lawyer and corporate director Patricia McLeod gave Saskatchewan hoteliers a toolbox to help them navigate the world of compliance with Privacy Legislation and gave tips on preventing cyber security breaches.

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  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

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  • PRODUCTS: Xeros adapts to any size machine Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer. 

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  • Eden Textile awarded Best Western linen contract in Canada PHOENIX — Eden Textile has been selected by Best Western as their supplier of the linen for Canada, including sheets and pillow cases.

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more stories

  • Choice Hotels APEX Winners and Photos

  • TORONTO — Choice Hotels Canada has announced the national winners of its prestigious APEX Awards (Awards for Property Excellence) at the 2018 Choice Hotels Canada Fall Conference in Niagara Falls, Ontario.
  • Nik Nanos, Craig Wright kick off WCLC 2018

  • What’s the long term economic and political outlook for British Columbia, Alberta, Saskatchewan and Manitoba? What do the experts say and how does the major populous really feel?
  • Parq provides new views of Vancouver

  • VANCOUVER — JW Marriott Parq Vancouver and The Douglas Vancouver celebrated their one-year anniversary on Sept. 24. The development has unveiled a whole new convention area in Vancouver, and convention-goers are catching on.
  • Clique to open The Malcolm in Canmore

  • CANMORE, CALGARY, Alta. — Only weeks away from opening Canmore’s first four-star luxury hotel, The Malcolm, Clique Hotels and Resorts could be seen as a homegrown Alberta success story.
  • Jon Zwickel to step down from CVOA

  • Jon Zwickel, president and CEO of the Canadian Vacation Ownership Association (CVOA) announced that he will step down from his leadership role at the Association, effective at year-end. The announcement was made at VO-Con ‘18, CVOA’s annual conference
  • Canadian Super 8s win TripAdvisor Certificates

  • CALGARY — Marc Staniloff of Superior Lodging Corp. singled out the redesigned Innov8te guest rooms as one reason why so many of Canada's Super 8s achieved TripAdvisor Certificates of Excellence.
  • NEWS BRIEFS update as of Oct. 9, 2018

  • Record highs for Global hotel construction. Chelsea partners with Motion Pay. Fairmont loves Film. Days Inn invites travellers to stay twice. RLH enhances data program with HAPI. Tourism Canada partners with India to train workers
  • HAC, provinces and cities are back on the Hill

  • OTTAWA — Representatives of the HAC, plus provincial and municipal association heads, attended the second annual Parliament Hill Day on Oct. 2, to discuss the pressing issues of short-term rentals and labour shortages.