• Ingrid Jarrett takes over as BCHA president and CEO The BC Hotel Association has appointed Ingrid Jarrett as president and CEO. Ingrid has more than three decades of experience in hospitality and tourism, and she is the first female president/CEO in the organization’s 103-year history.

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  • PEOPLE update as of Feb. 11, 2020 Andrew Chlebus promoted at LG. Aimbridge appoints Kevin Detz. Julie Chan-McConnell's new job at Choice. Read about Michelle Weber at Fairfield Orillia, Shane Bage at ROO, and John Wilson at New Castle.

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  • PEOPLE update Jan. 28, 2020 Amy Ballard moves to Ritz-Carlton Paradise Valley. IHG promotes Heather Balsley and Jennifer Gribble. Kent Murray is now a dual GM. New chef at Sudbury Lodge. IHG Owners Association Board changes.

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  • Industry mourns Bill Pallett's passing TORONTO — Mentor. HR professional. Educator. Friend. Tourism and Hospitality Industry Legend. Those are some of the themes that played out in the online tributes to Bill Pallett, who passed away Dec. 27 at the age of 68.

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  • Responding to crises takes planning, time MONTEGO BAY, Jamaica – While the Caribbean may seem like the perfect escape, hoteliers need to have a response plan when a crisis strikes. Being prepared can help destinations maintain good standing with travellers, according to a CHICOS panel.

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  • Xavier Icardo on Why Housekeeping Matters Guests entering a hotel room expect availability, cleanliness, safety, comfort, amenities, and most importantly, a properly working bathroom. Most of these expectations are handled by the housekeeping department.

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  • COMMENT: Bye bye itty bitty bottles IHG made the news recently by saying it would replace those miniature toiletries with bulk-size products in its 5,600 hotels and 843,000 guest rooms by 2021. A great move — but editor Colleen Isherwood voices some ideas on how to get it right.

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  • Clearing the cannabis haze: Safety is still paramount Legalization of cannabis has raised concerns about workplace safety. A recent labour arbitration decision out of Atlantic Canada may, however, help to clarify the law around accommodating employees who use medical marijuana.

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  • Honeywell updates its INNcontrol 5 platform INNCOM by Honeywell unveiled key upgrades to its cloud-based INNcontrol 5 platform that will provide hoteliers with a way to quantify their guests' experiences. Key advancements include spanning multiple properties within a franchise.

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  • Prepare for peak season with soundproofing With peak travel season approaching for hotels, motels and inns, noise levels will also peak. Soundproof windows can eliminate up to 95 per cent of guest room noise and can be installed without major renovations.

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  • IDEAS THAT WORK update March 26, 2019 How many plugs and USBs does your hotel have? Using leftover material to make bags. Cute placemats! Instagrammable teacup chandelier. Deliver an eco-friendly message — Straws suck! An easy way to measure drinks.

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  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

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more stories

  • IHG's planned openings in Canada for 2020

  • ATLANTA — IHG Hotels & Resorts will be expanding in Ontario in 2020 with a new Holiday Inn Express in Collingwood and a dual-branded Holiday Inn Express and Candlewood Suites in Kingston.
  • Record number of Days Inns Chairman's Award winners

  • TORONTO – Realstar Hospitality recently announced the winners of its prestigious Chairman’s Award for 2019. The award recognizes a select group of Days Inns and Hotels across the country that meet the highest level of quality and guest service.
  • STR looks at Canada's 2019 hotel performance

  • HENDERSONVILLE, Tenn. — The overall performance of Canadian hotels was more negative than positive: occupancy was down 1.3 per cent, while ADR was up 1.2 per cent and RevPAR was almost the same as in 2018, down just 0.2 per cent.
  • Chemistry Consulting's changing of the guard

  • VICTORIA — Chemistry Consulting, the Victoria-based human resource consulting company owned and run by Frank Bourree and Christine (Stoneman) Willow for the past 14 years, has new owners.
  • Smart Serve seeks candidates for its Board

  • Smart Serve Ontario is a responsible alcohol beverage sales and service training program which is recognized by the Alcohol and Gaming Commission of Ontario (AGCO). The Governance and Nominating Committee seeks to fill board vacancies.
  • Celebrating 50 years at Chateau Montebello

  • MONTEBELLO, Que. — Mary Patterson, her husband and six other couples celebrated their 50th anniversaries at Fairmont Le Chateau Montebello. Here’s a guest’s-eye view of how the hotel accommodated the group and made this celebration ultra-special.
  • In conversation with Lana Duke of Ruth's Chris

  • MARKHAM, Ont. — Radio listeners in the GTA will recognize Lana Duke's as the husky voice urging Ruth's Chris restaurant patrons to, "Come hungry, Darlin'." CLN had coffee with Lana and talked about changes in hotel restaurants.
  • THE WINNERS' CIRCLE Dec. 17, 2019

  • Chef Akira earns another Michelin Star. Days Inns partner with Curling Canada. Group Germain Hotels rack up awards. Huntingdon Manor's Ecostar Award. Microtel Val d'Or wins Best New Hotel.