• Marriott's field marketing and development changes TORONTO — Tourism Toronto's loss is Marriott's gain. Johanne Belanger has joined Marriott as vice-president, field marketing, U.S. and Canada. Marriott announced changes to its Canadian development team, including the departure of Manlio Marescotti.

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  • Who is in this photo of HAFA 1975 grads? The familiar faces spotted in this photo include David Larone of PKF Canada, which is part of now CBRE; Bob Desautels, founder of The Neighbourhood Group of Companies; and Iain Murray, retired faculty member at HFTM University of Guelph.

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  • PEOPLE Update as of Feb. 26, 2019 Ingrid Jarrett to head CVOA. Brad Kramble is new chair of Restaurants Canada. Amex GBT's chief people officer. Kurt Furlong leads IHG Owners Association. Raymundo Patino is GM of Holiday Inn Ottawa East. Meet Westin Harbour Castle chef, Daniel Craig.

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  • PEOPLE Update Feb. 12, 2019 Hospitality industry mourns J. Charles Grieco. Erin Penner joins Superior Lodging Corp. Chef Murray McDonald moves to Spirit Ridge. Doug Lisi and Jill Burke have new roles at CHI. Cameron Woof and Patrick Schofield promoted at CWB Franchise Finance.

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  • Clearing the cannabis haze: Safety is still paramount Legalization of cannabis has raised concerns about workplace safety. A recent labour arbitration decision out of Atlantic Canada may, however, help to clarify the law around accommodating employees who use medical marijuana.

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  • Why hoteliers need a better mobile plan Mobile phones dominate our lives. Regardless of age, we have become addicted to the mobile screen, lowering our overall productivity, impacting our offline relationships, and distracting us during simple tasks like walking down a street. Despite the mobil

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  • ORHMA shares tips on Service Recovery Breakdowns do happen and understanding that these situations do occur is the first step to turning them around. These situations are uncomfortable, but, by taking the right steps, complaints can be ironed out and even create raving fans.

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  • TOP 10: How to be the best hotel GM Xavier Icardo's recent experience as a field manager, coupled with years of collaborative work, has given him a renewed sense of perspective on what makes one successful in this very challenging, yet rewarding position.

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  • IDEAS THAT WORK update March 26, 2019 How many plugs and USBs does your hotel have? Using leftover material to make bags. Cute placemats! Instagrammable teacup chandelier. Deliver an eco-friendly message — Straws suck! An easy way to measure drinks.

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  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

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  • PRODUCTS: Xeros adapts to any size machine Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer. 

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  • Eden Textile awarded Best Western linen contract in Canada PHOENIX — Eden Textile has been selected by Best Western as their supplier of the linen for Canada, including sheets and pillow cases.

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  • OPENINGS SALES AND RENOS Feb. 26, 2019

  • Travelodge Edmonton Airport reno. ZS Holdings opening Staybridge Suites. Alt Hotel Saskatoon now open. Hyatt House and Hyatt Place planned for Edmonton. St Jude reimagined as a Quality Hotel. Construction to begin on Club Med Charlevoix.
  • THE WINNERS' CIRCLE Update March 12, 2019

  • Accent wins for putting employees first. UofG students win in Tri-University Hospitality Competition. BCIT wins student case competition. Skål Hamilton celebrates 40 years. Westin Grand Vancouver turns 20.
  • CGLCC/THRC offer free LGBT + Inclusion Training

  • TORONTO — CGLCC, Canada’s LGBT+ Chamber of Commerce, in partnership with Tourism HR Canada (THRC), will be conducting LGBT+ Inclusion Training sessions for the tourism industry throughout the month of March, 2019.
  • NEWS BRIEFS Update as of March 12, 2019

  • RLHC unveils RLabs. Accor launches Tribe brand. Tourism HR Canada Labour Issue Survey.  Expedia on Canadians and vacations. Exodus studies ethical tourism. 
  • THE WINNERS' CIRCLE Update Feb. 26, 2019

  • Andy Loges on Hilton being named to 2019 List of Best Workplaces. Choice Guest Satisfaction Award Winners. Fairmont Pacific Rim gets Forbes Five-Star rating. RLH Corp. finishes 2018 with 167 franchise agreements.
  • Robert Pratt now leads Sandman and Sutton Place

  • Robert Pratt is now president and CEO of Sandman Hotel Group and The Sutton Place Hotels. He replaces Taj Kassam, who moved to parent company Northland Properties Corp., where he is senior vice-president. 
  • THE WINNERS' CIRCLE Update Feb. 12, 2019

  • Read about: Hazleton Hotel, Days Inn Estevan, CHI chair Stewart Bainham, Grail Springs, Booking.com's most welcoming places in Canada, AHLA housekeeping awards and The Rosseau, which just celebrated 10 years.
  • NEWS BRIEFS Update Feb. 12, 2019

  • Canadian Hotel occupancy highest since 1999. go2HR's Inclusive Customer Service course. Vancouver Convention Centre Concierge. Host city named for Atlantic Canada Showcase. RLH Corp.'s new currency. Restaurants Canada and TIANB now Association Partners.