• Industry mourns Bill Pallett's passing TORONTO — Mentor. HR professional. Educator. Friend. Tourism and Hospitality Industry Legend. Those are some of the themes that played out in the online tributes to Bill Pallett, who passed away Dec. 27 at the age of 68.

    read more
  • PEOPLE update January 14, 2020 Chef Dunnill at InterCon Toronto. Chris Lewis heads AmEx GBT Canadian sales. Christine (Stoneman) Willow forms Two WIllows. Fairmont Hot Springs appointments. News re Guido Kerpel, James Chase, Victoria Behune, Vince Accardi and Tania Ferlin.

    read more
  • PEOPLE update as of Dec. 17, 2019 Ken Greene departs Radisson. Jesse Nagle joins Travelodge. Four Seasons Toronto appointments. Peter Goudron CEO of Parq Casino. Peter Kwong new Best Western chair. Jason Gamel is new ARDA president. Ty Speer leaves Tourism Vancouver.

    read more
  • PEOPLE update Nov. 26, 2019 Adrian Beers and Kay Bonsu join Fairmont Hot Springs Resort. Constantin Nassif moves to Sageblan. Sol Zia leads the Calgary Hotels Association.

    read more
  • Responding to crises takes planning, time MONTEGO BAY, Jamaica – While the Caribbean may seem like the perfect escape, hoteliers need to have a response plan when a crisis strikes. Being prepared can help destinations maintain good standing with travellers, according to a CHICOS panel.

    read more
  • Xavier Icardo on Why Housekeeping Matters Guests entering a hotel room expect availability, cleanliness, safety, comfort, amenities, and most importantly, a properly working bathroom. Most of these expectations are handled by the housekeeping department.

    read more
  • COMMENT: Bye bye itty bitty bottles IHG made the news recently by saying it would replace those miniature toiletries with bulk-size products in its 5,600 hotels and 843,000 guest rooms by 2021. A great move — but editor Colleen Isherwood voices some ideas on how to get it right.

    read more
  • Clearing the cannabis haze: Safety is still paramount Legalization of cannabis has raised concerns about workplace safety. A recent labour arbitration decision out of Atlantic Canada may, however, help to clarify the law around accommodating employees who use medical marijuana.

    read more
  • Honeywell updates its INNcontrol 5 platform INNCOM by Honeywell unveiled key upgrades to its cloud-based INNcontrol 5 platform that will provide hoteliers with a way to quantify their guests' experiences. Key advancements include spanning multiple properties within a franchise.

    read more
  • Prepare for peak season with soundproofing With peak travel season approaching for hotels, motels and inns, noise levels will also peak. Soundproof windows can eliminate up to 95 per cent of guest room noise and can be installed without major renovations.

    read more
  • IDEAS THAT WORK update March 26, 2019 How many plugs and USBs does your hotel have? Using leftover material to make bags. Cute placemats! Instagrammable teacup chandelier. Deliver an eco-friendly message — Straws suck! An easy way to measure drinks.

    read more
  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

    read more

more stories

  • Celebrating 50 years at Chateau Montebello

  • MONTEBELLO, Que. — Mary Patterson, her husband and six other couples celebrated their 50th anniversaries at Fairmont Le Chateau Montebello. Here’s a guest’s-eye view of how the hotel accommodated the group and made this celebration ultra-special.
  • In conversation with Lana Duke of Ruth's Chris

  • MARKHAM, Ont. — Radio listeners in the GTA will recognize Lana Duke's as the husky voice urging Ruth's Chris restaurant patrons to, "Come hungry, Darlin'." CLN had coffee with Lana and talked about changes in hotel restaurants.
  • THE WINNERS' CIRCLE Dec. 17, 2019

  • Chef Akira earns another Michelin Star. Days Inns partner with Curling Canada. Group Germain Hotels rack up awards. Huntingdon Manor's Ecostar Award. Microtel Val d'Or wins Best New Hotel.
  • MasterBUILT's Watson joins Sonder's Rocket Ship

  • MasterBUILT's Eric Watson, who has been the face of Microtel for the past five and a half years, has left the company to join Sonder. Read about why he has mixed emotions about leaving MasterBUILT, but is excited about his new position.
  • Expedia report finds big hotels embrace technology

  • BELLEVUE, Wash. – A recent survey of hoteliers by Expedia found that large players were more willing to invest in technology. Smaller properties find the cost of technology is a barrier to embracing new tools.
  • An update on Best Western's portfolio

  • PHOENIX, Ariz. – Best Western Hotels & Resorts (BWHR) has expanded its portfolio of hotel options. Today’s BWHR is a modern and innovative global hospitality powerhouse with 16 distinctive brands across every chain scale segment.
  • Norm and Lorrain Bevilacqua win for Heroic Hospitality

  • NATIONAL HARBOUR, Md. — Norman and Lorraine Bevilacqua always put the customer first and have assisted stranded families with hotel rooms and meals. This is one reason why the Dryden, Ont., hoteliers won two prestigious awards from Best Western.
  • Jonathan Lund: Serving as HAC chair is a privilege

  • MISSISSAUGA — Seven months into his role as Hotel Association of Canada chair, IHG's Jonathan Lund says his role is not work since he feels good about what he is doing, and that it is a privilege to fill this role.