• PEOPLE Update May 15, 2018 Andrea Myers is back at HAC. Catherine McAuley joins Westin Prince as director of sales and marketing. WorldHotels announces five new additions to its executive team.

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  • Changing of the guard at New Castle Hotels SHELTON, Conn. — Gerry Chase, president and COO of New Castle Hotels and Resorts, will retire June 30, paving the way for Julian and Jeremy Buffam to take the helm of its growing portfolio on both sides of the border. 

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  • PEOPLE update as of May 1, 2018 Radisson's Americas sales team appointments. Didier Dolivet to manage Westin Prince. Ian Ricci joins AccorHotels. Larry Mogelonsky is SLH ambassador. Marriott welcomes Paul Loehr. New Sheraton GMs. Stephen Sullivan joins Frobisher Inn.

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  • Stuart Jolliffe passes away at age 55 Stuart Alexander Jolliffe, well-known GM of the Westin Harbour Castle Hotel, passed away April 11. “Stuart had a lasting impact on the associates he worked with over so many years in the Canadian hospitality community," said Marriott's Don Cleary.

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  • Combatting bed bugs ahead of travel season A nightmare for guests and hotel managers alike, bed bugs are biting into business – in more ways than one. A bed bug sighting is the number one reason a guest would switch hotels immediately.

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  • Personal Brand Quiz: Find your Trust Equity Score In marketing terms, your company's Net Promoter Score indicates your customers' willingness to recommend your products and services. Bringing this concept closer to home, ever wondered how likely people are to recommend you personally?

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  • What's New in Hotel Loyalty Programs Hotels are wooing customers with a better guest experience, instant rewards, ease of use, points that never expire and partnerships with the OTAs.

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  • Combatting bed bugs ahead of travel season A nightmare for guests and hotel managers alike, bed bugs are biting into business – in more ways than one. A bed bug sighting is the number one reason a guest would switch hotels immediately.

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  • PRODUCTS: Xeros adapts to any size machine Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer. 

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  • Eden Textile awarded Best Western linen contract in Canada PHOENIX — Eden Textile has been selected by Best Western as their supplier of the linen for Canada, including sheets and pillow cases.

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  • Canadian company wins Best Western bath amenities bid PHOENIX – Best Western Hotels & Resorts today announced a new partnership with one of the world’s largest manufacturers and distributers of hospitality bath amenities, Canada-based Hunter Amenities International.

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  • PROVINCIAL NEWS: April 4-17, 2018

  • ORHMA: Ontario Budget based on "care and opportunity" has no relief for the Hospitality Industry. SHHA: We Need to Level the Playing Field for Liquor Pricing in Saskatchewan! AHLA: Short term rentals and the City of Edmonton
  • Four Canadian teams compete at Young Hoteliers Summit

  • LAUSANNE, Switzerland — Teams from Royal Roads, ITHQ, Ryerson and University of Guelph competed at the Young Hoteliers' Summit held last month. No overall winners, but participants benefited from the international experience.
  • Marijuana misconceptions and opportunities

  • TORONTO —If marijuana had been legalized in the '70s, the talk would have been about smoking joints. But today's marijuana scene is far more complex, and the discussion at next week's CHIC conference will be wide ranging!
  • OPENINGS SALES AND RENOS April 17, 2018

  • Colliers sells Edmonton focused-service hotel portfolio. Manga Hotels acquires the Hampton Inn & Suites Buffalo Airport. Hotel Equities to operate new Fairfield Toronto East. Alt Hotel Ottawa unveils new art collection.
  • Silver Chef: $500 million for Canadian hospitality businesses

  • VANCOUVER — Silver Chef, a leading dedicated hospitality funding partner, recently announced $500 million for Canadian hospitality businesses, to help them purchase the equipment they need to achieve their potential over the next five years.
  • First Best Western SureStay Hotel in Canada

  • CHILLIWACK, B.C. — The SureStay Hotel by Best Western Chilliwack, the first SureStay Hotel property in Canada, has been renovated and is now open for business under its new flag.
  • IHG Canada welcomes Mexican travellers

  • MISSISSAUGA — Last month, the InterContinental Hotels Group (IHG) Canada hosted seven priority Mexican journalists on a four-day press trip to the cities of Toronto and Niagara Falls, Ontario.