• Ian Powell named Hotelier of the Year at BCHA KELOWNA — Ian Powell of The Inn at Laurel Point in Victoria, B.C. Was named Hotelier of the year at the British Columbia Hotel Association’s Spring Conference earlier this month. 

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  • PEOPLE update as of Apr. 23, 2019 Brian Mitchell interim president of HAC. Kristen Richter promoted at Radisson Hotel Goup. Michele Mahl joins JLL Hotels. Arrivals and departures at Ryerson University HTM: Gabor Forgacs retires; Julie Kellershohn and Rick Oh hired.

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  • PEOPLE update as of April 9, 2019 Hospitality community loses Walter Oster. David Kong celebrates 15 years. Jolene Reid joins MasterBUILT. Steve Robinson promoted at Easton's. Ken Hughes special advisor, Ontario beverage alcohol review. Margaret Bowler's new position at AmEx GBT.

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  • Marriott's field marketing and development changes TORONTO — Tourism Toronto's loss is Marriott's gain. Johanne Belanger has joined Marriott as vice-president, field marketing, U.S. and Canada. Marriott announced changes to its Canadian development team, including the departure of Manlio Marescotti.

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  • Clearing the cannabis haze: Safety is still paramount Legalization of cannabis has raised concerns about workplace safety. A recent labour arbitration decision out of Atlantic Canada may, however, help to clarify the law around accommodating employees who use medical marijuana.

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  • Why hoteliers need a better mobile plan Mobile phones dominate our lives. Regardless of age, we have become addicted to the mobile screen, lowering our overall productivity, impacting our offline relationships, and distracting us during simple tasks like walking down a street. Despite the mobil

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  • ORHMA shares tips on Service Recovery Breakdowns do happen and understanding that these situations do occur is the first step to turning them around. These situations are uncomfortable, but, by taking the right steps, complaints can be ironed out and even create raving fans.

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  • TOP 10: How to be the best hotel GM Xavier Icardo's recent experience as a field manager, coupled with years of collaborative work, has given him a renewed sense of perspective on what makes one successful in this very challenging, yet rewarding position.

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  • Prepare for peak season with soundproofing With peak travel season approaching for hotels, motels and inns, noise levels will also peak. Soundproof windows can eliminate up to 95 per cent of guest room noise and can be installed without major renovations.

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  • IDEAS THAT WORK update March 26, 2019 How many plugs and USBs does your hotel have? Using leftover material to make bags. Cute placemats! Instagrammable teacup chandelier. Deliver an eco-friendly message — Straws suck! An easy way to measure drinks.

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  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

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  • PRODUCTS: Xeros adapts to any size machine Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer. 

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more stories

  • NEWS BRIEFS update April 9, 2019

  • Givex partners with Best Western on Travel Card Program. Latest Hospitality Wi-Fi Trends. Canadian hotels celebrate Earth Day. Hotels.com's Canadian tourism statistics. Sparkling Hill uses Maestro PMS. Caribbean Hotels look at better 2019.
  • When Human Trafficking is too close to home

  • COLLINGWOOD, Ont. — On Tuesday, Feb. 5, Don Buckle and Larry Law of Living Water Resort & Spa found out that the Mexican cleaners they had hired through an agency were victims of human trafficking. Their response triggered an outpouring of support.
  • HAC: New board structure because it's 2019

  • TORONTO — The Hotel Association of Canada conference featured CBC's Suhana Meharchand as host, and unveiled the more inclusive HAC Board of Directors — because it's 2019!
  • Hotel Equities now has 15 Canadian properties

  • TORONTO — They've been in Canada for just over a year, but Hotel Equities is now manager of 15 Canadian properties. CLN talked to Joe Reardon, chief development officer, about their deal with APX.
  • Romanow: Confessions of a serial entrepreneur

  • TORONTO — She started five companies before she was 33, is ranked one of WXN's Most Powerful in Canada and listed as a Forbes "Millennial on a Mission." Michele Romanow told the HAC conference about her start in the caviar industry.
  • OPENINGS SALES AND RENOS Update March 12, 2019

  • World's largest Residence Inn opens in Calgary. Winnipeg gets a Residence Inn. Microtel ribbon cutting in Mont-Tremblant. Coast to manage Blackcomb Lodge. IHG's debut in Pacific Northwest. Kingsbridge takes over Qualicum Beach Inn.
  • Hospitality Nfld. and Labrador conference report

  • ST. JOHN'S, N.L. — Greg Oates of NEXTFactor Enterprises kicks off HNL Annual Conference and Trade Show. HNL signs MOU with Indigenous Tourism Association. HNL Tourism Excellence Awards Gala.
  • 10 reasons to attend the BC Hospitality Summit

  • KELOWNA, B.C. — Join the BC Hotel Association and Alliance of Beverage Licensees at BC Hospitality Summit 2019 April 8-9 at Delta Hotels by Marriott Grand Okanagan Resort in Kelowna. Registration is limited to 250 delegates!