• PEOPLE Update as of June 19, 2018 Enney Hoang, Jody Larose promoted at Big Picture Conferences. Larry Sims and Amanda Marcello now COO and SVP at RLH Corp. Linda Hartwell joins CSED. Sean Shannon at Best Western. Darlene Grant Fiander chairs Tourism HR Canada.

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  • THE WINNERS' CIRCLE update June 5, 2018 Choice Hotels Canada's Book to Build Campaign. Chelsea Hotel pledges $1 million to SickKids. GTHA honours the city's finest hotel employees. George Brown hosts Jeune Chaine des Rotisseurs. Travelodge by Wyndham Strathmore wins big.

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  • PEOPLE Update as of June 5, 2018 Laura Armitage is now chair, Regina Hotel Association. Yola Marshall and Beata Cieplik have new jobs at IHG. Chris Zappala joins Morbern.

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  • PEOPLE Update May 15, 2018 Andrea Myers is back at HAC. Catherine McAuley joins Westin Prince as director of sales and marketing. WorldHotels announces five new additions to its executive team.

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  • TOP 10: How to be the best hotel GM Xavier Icardo's recent experience as a field manager, coupled with years of collaborative work, has given him a renewed sense of perspective on what makes one successful in this very challenging, yet rewarding position.

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  • Combatting bed bugs ahead of travel season A nightmare for guests and hotel managers alike, bed bugs are biting into business – in more ways than one. A bed bug sighting is the number one reason a guest would switch hotels immediately.

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  • Personal Brand Quiz: Find your Trust Equity Score In marketing terms, your company's Net Promoter Score indicates your customers' willingness to recommend your products and services. Bringing this concept closer to home, ever wondered how likely people are to recommend you personally?

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  • What's New in Hotel Loyalty Programs Hotels are wooing customers with a better guest experience, instant rewards, ease of use, points that never expire and partnerships with the OTAs.

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  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

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  • Combatting bed bugs ahead of travel season A nightmare for guests and hotel managers alike, bed bugs are biting into business – in more ways than one. A bed bug sighting is the number one reason a guest would switch hotels immediately.

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  • PRODUCTS: Xeros adapts to any size machine Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer. 

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  • Eden Textile awarded Best Western linen contract in Canada PHOENIX — Eden Textile has been selected by Best Western as their supplier of the linen for Canada, including sheets and pillow cases.

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  • THE WINNERS' CIRCLE Update June 19, 2018

  • TORONTO — Realstar Hospitality announced that 54 Days Inn by Wyndham locations across Canada received a Guest Review Award for 2017 from Booking.com, and 31 received the 2018 TripAdvisor Certificate of Excellence.
  • NEWS BRIEFS Update as of June 19

  • Fairmont Royal York agreement. Pushing for strong short-term rental laws in Calgary. Celebrating Indigenous Tourism. PEI craft brewers meet. IHG launches upscale brand. W Hotels celebrate PRIDE. Wyndham acquisition of La Quinta complete.
  • Changing of the guard at New Castle Hotels

  • SHELTON, Conn. — Gerry Chase, president and COO of New Castle Hotels and Resorts, will retire June 30, paving the way for Julian and Jeremy Buffam to take the helm of its growing portfolio on both sides of the border. 
  • BEFORE AND AFTER: Delta Trois Rivières

  • TROIS RIVIERES, Que, — Patricia McClintock of PMA Design explains the dramatic changes made to the Delta Trois Rivières to make it a showpiece property.
  • Tru by Hilton opens up new markets in Canada

  • MCLEAN, Va. — Hilton has three Tru by Hilton hotels under construction or in the pipeline. The three locations include Edmonton-Windermere, which has no current hotels, high-tech hub Markham and Kingston, Ont., a college town.
  • Stuart Jolliffe passes away at age 55

  • Stuart Alexander Jolliffe, well-known GM of the Westin Harbour Castle Hotel, passed away April 11. “Stuart had a lasting impact on the associates he worked with over so many years in the Canadian hospitality community," said Marriott's Don Cleary.