• Stephanie Gadbois joins Big Picture Conferences TORONTO — Orie Berlasso has left Big Picture Conferences, where she produced more than 60 C-level conferences in her 12+ years with the company. Stephanie Gadbois is the company's new managing director.

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  • PEOPLE update June 11, 2019 Three new appointments at Choice Hotels Canada. Brendon Ainscow new GM HIEx Toronto Downtown. Chrissy Dizon joins Hyatt Canada team. John Davison president and CEO Four Seasons. Kieran Roberts GM Broadview Hotel. More re Jennifer Schneider, Sheri Madill.

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  • Crowne Plaza chef among Honour Society Inductees NIAGARA-ON-THE-LAKE, Ont. — It's a select group — only 88 Canadian chefs have been inducted to the Honour Society of the CCFCC since it was formed in 2011. Chef Tony Fernandes of Crowne Plaza Toronto Airport was one of the new inductees.

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  • PEOPLE update as of May 28, 2019 Aaron Laurie joins Marriott development team. Mark Moffatt at Broadview Hotel. Michelle Dias promoted at IHG. Scott de Savoye is interim GM at Harrison Hot Springs Hotel & Spa. Trevor St. Louis now controller at Hockley Valley Resort and Adamo Estate Wine

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  • Clearing the cannabis haze: Safety is still paramount Legalization of cannabis has raised concerns about workplace safety. A recent labour arbitration decision out of Atlantic Canada may, however, help to clarify the law around accommodating employees who use medical marijuana.

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  • Why hoteliers need a better mobile plan Mobile phones dominate our lives. Regardless of age, we have become addicted to the mobile screen, lowering our overall productivity, impacting our offline relationships, and distracting us during simple tasks like walking down a street. Despite the mobil

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  • ORHMA shares tips on Service Recovery Breakdowns do happen and understanding that these situations do occur is the first step to turning them around. These situations are uncomfortable, but, by taking the right steps, complaints can be ironed out and even create raving fans.

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  • TOP 10: How to be the best hotel GM Xavier Icardo's recent experience as a field manager, coupled with years of collaborative work, has given him a renewed sense of perspective on what makes one successful in this very challenging, yet rewarding position.

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  • Prepare for peak season with soundproofing With peak travel season approaching for hotels, motels and inns, noise levels will also peak. Soundproof windows can eliminate up to 95 per cent of guest room noise and can be installed without major renovations.

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  • IDEAS THAT WORK update March 26, 2019 How many plugs and USBs does your hotel have? Using leftover material to make bags. Cute placemats! Instagrammable teacup chandelier. Deliver an eco-friendly message — Straws suck! An easy way to measure drinks.

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  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

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  • PRODUCTS: Xeros adapts to any size machine Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer. 

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more stories

  • GTHA announces new board of directors

  • TORONTO – The 2018 Greater Toronto Hotel Association Annual General Meeting AGM, held on June 5, highlighted last year’s operations with a focus on what’s ahead for the association in 2019/2020.
  • Ontario hospitality associations now integrated

  • MISSISSAUGA, Ont. — The Ontario Restaurant and Hotel Motel Association will be integrating two well-known and important industry groups with the association to preserve and enhance the value they provide fo education, leadership and student support.

  • Canadian pipeline remains strong. Belmont Vancouver's Millennial Makeover. Choice welcomes Bayside Resort. Comfort Inn & Suites Napanee. First guitar-shaped hotel. Hotel Equities' Canmore property. Lakeside Golf Resort near Saskatoon. New Motel 6 near V
  • Sir Sam's is Ontario's first pot-friendly resort

  • HALIBURTON, Ont. — Adults-only Sir Sam's Inn and Spa in Haliburton Highlands is Ontario's first hotel or resort to welcome cannabis consumption among its guests, according to a press release from Cannabis Hotels, a website dedicated to the pot tourism
  • Travelodge Canada has three Canadian openings

  • CALGARY — Recent Travelodge Canada hotel openings include Travelodge by Wyndham Blairmore, Alberta; Travelodge by Wyndham Cochrane, Ontario; and Travelodge by Wyndham Riguad, Quebec.
  • Boutique hospitality investment conference, New York

  • NEW YORK — Stay Boutique Live, the Investment Edition will feature engaging, provocative on-stage content around the roles of investment in the sphere of boutique hospitality — providing a refreshing take on the investment conference.
  • David Lund: RevPAR versus GOPPAR

  • What’s important and what people are talking about for metrics is always changing — albeit slowly, says hotel financial coach David Lund. For the longest time RevPAR has been the king, but it might be time for the king to move on...
  • Marriott renovation pivotal for Royal Design

  • TORONTO — Morguard-owned Marriott Toronto Airport is enjoying a pause between renovations, with public areas and the pool completed and guest room renovations coming soon. For Jolanta Lukas, the initial design work was pivotal.