• Best Western's Canadian winners honoured DALLAS — Erin McKay, assistant GM of the Best Western Plus Sawridge Suites received the Heroic Hospitality Award for Sales, and the hotel also received the MK Guertin Award.

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  • PEOPLE update as of Oct 19, 2018 Tribute to Albert Schnell. Curtis Osekowsky promoted at CHI. Katie Sheridan joins CMA Purchasing. Liz Adams now VP marketing at Associated Luxury Hotels. Murray Lowe is GM Westin Resort & Spa, Tony Cary-Barnard's retirement.

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  • THE WINNERS' CIRCLE update Oct. 9, 2018 Chef Joseph Tran wins in Taiwan. Chelsea: $100K for Sick Kids. Days Inn Adopts a School. JJ Hilsinger's Lifetime Achievement Award. JW Parq Vancouver has best ballroom. Plant for the Planet. OHI Top 30 under 30. Serge Simard endowment fund.

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  • Jon Zwickel to step down from CVOA Jon Zwickel, president and CEO of the Canadian Vacation Ownership Association (CVOA) announced that he will step down from his leadership role at the Association, effective at year-end. The announcement was made at VO-Con ‘18, CVOA’s annual conference

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  • ORHMA shares tips on Service Recovery Breakdowns do happen and understanding that these situations do occur is the first step to turning them around. These situations are uncomfortable, but, by taking the right steps, complaints can be ironed out and even create raving fans.

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  • TOP 10: How to be the best hotel GM Xavier Icardo's recent experience as a field manager, coupled with years of collaborative work, has given him a renewed sense of perspective on what makes one successful in this very challenging, yet rewarding position.

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  • Top 10 principles of Privacy Practices SASKATOON — Lawyer and corporate director Patricia McLeod gave Saskatchewan hoteliers a toolbox to help them navigate the world of compliance with Privacy Legislation and gave tips on preventing cyber security breaches.

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  • Combatting bed bugs ahead of travel season A nightmare for guests and hotel managers alike, bed bugs are biting into business – in more ways than one. A bed bug sighting is the number one reason a guest would switch hotels immediately.

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  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

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  • Combatting bed bugs ahead of travel season A nightmare for guests and hotel managers alike, bed bugs are biting into business – in more ways than one. A bed bug sighting is the number one reason a guest would switch hotels immediately.

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  • PRODUCTS: Xeros adapts to any size machine Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer. 

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  • Eden Textile awarded Best Western linen contract in Canada PHOENIX — Eden Textile has been selected by Best Western as their supplier of the linen for Canada, including sheets and pillow cases.

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more stories

  • Canadian Super 8s win TripAdvisor Certificates

  • CALGARY — Marc Staniloff of Superior Lodging Corp. singled out the redesigned Innov8te guest rooms as one reason why so many of Canada's Super 8s achieved TripAdvisor Certificates of Excellence.
  • NEWS BRIEFS update as of Oct. 9, 2018

  • Record highs for Global hotel construction. Chelsea partners with Motion Pay. Fairmont loves Film. Days Inn invites travellers to stay twice. RLH enhances data program with HAPI. Tourism Canada partners with India to train workers
  • HAC, provinces and cities are back on the Hill

  • OTTAWA — Representatives of the HAC, plus provincial and municipal association heads, attended the second annual Parliament Hill Day on Oct. 2, to discuss the pressing issues of short-term rentals and labour shortages.
  • PEOPLE Update as of Aug. 14, 2018

  • Industry veteran Don Fennerty joins Accent Inns. Radisson Hotel Group appoints Kristen Richter VP of revenue optimization. Adam Laker is the new GM of Fairmont Hotel Vancouver. Hotelbeds updates senior management team.
  • Alison Evans to fill in for HAC president

  • OTTAWA — The Hotel Association of Canada (HAC) is pleased to announce Alison Evans as interim president. Evans fills this appointment as Susie Grynol, president of HAC, prepares for maternity leave in August.
  • THE WINNERS' CIRCLE update as of Sept. 25, 2018

  • Choice Hotels International ranked No. 6 for corporate training. Fairmont Le Château Frontenac and The Omni King Edward historic hotels nominees for Best Historic Hotel Worldwide in the Americas.
  • PEOPLE Update as of June 19, 2018

  • Enney Hoang, Jody Larose promoted at Big Picture Conferences. Larry Sims and Amanda Marcello now COO and SVP at RLH Corp. Linda Hartwell joins CSED. Sean Shannon at Best Western. Darlene Grant Fiander chairs Tourism HR Canada.
  • Thai Trade introduces healthy, white, fluffy rice

  • TORONTO — Even in Canada's most authentic Thai restaurants, there are customers who simply don't like brown rice, despite its nutritional benefits. Enter RD43, a white, fluffy rice that's great for your health.