• PEOPLE Update as of Aug. 14, 2018 Industry veteran Don Fennerty joins Accent Inns. Radisson Hotel Group appoints Kristen Richter VP of revenue optimization. Adam Laker is the new GM of Fairmont Hotel Vancouver. Hotelbeds updates senior management team.

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  • Alison Evans to fill in for HAC president OTTAWA — The Hotel Association of Canada (HAC) is pleased to announce Alison Evans as interim president. Evans fills this appointment as Susie Grynol, president of HAC, prepares for maternity leave in August.

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  • PEOPLE Update July 3, 2018 go2HR has a new board. Hilton Garden Inn/Homewood Ottawa Downtown announce new sales team: LA Palomar, Monica Hailstone and Julie Aziz. Danielle Stothers now general manager of SookePoint Ocean Cottage Resort.

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  • PEOPLE Update as of June 19, 2018 Enney Hoang, Jody Larose promoted at Big Picture Conferences. Larry Sims and Amanda Marcello now COO and SVP at RLH Corp. Linda Hartwell joins CSED. Sean Shannon at Best Western. Darlene Grant Fiander chairs Tourism HR Canada.

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  • ORHMA shares tips on Service Recovery Breakdowns do happen and understanding that these situations do occur is the first step to turning them around. These situations are uncomfortable, but, by taking the right steps, complaints can be ironed out and even create raving fans.

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  • TOP 10: How to be the best hotel GM Xavier Icardo's recent experience as a field manager, coupled with years of collaborative work, has given him a renewed sense of perspective on what makes one successful in this very challenging, yet rewarding position.

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  • Top 10 principles of Privacy Practices SASKATOON — Lawyer and corporate director Patricia McLeod gave Saskatchewan hoteliers a toolbox to help them navigate the world of compliance with Privacy Legislation and gave tips on preventing cyber security breaches.

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  • Combatting bed bugs ahead of travel season A nightmare for guests and hotel managers alike, bed bugs are biting into business – in more ways than one. A bed bug sighting is the number one reason a guest would switch hotels immediately.

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  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

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  • Combatting bed bugs ahead of travel season A nightmare for guests and hotel managers alike, bed bugs are biting into business – in more ways than one. A bed bug sighting is the number one reason a guest would switch hotels immediately.

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  • PRODUCTS: Xeros adapts to any size machine Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer. 

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  • Eden Textile awarded Best Western linen contract in Canada PHOENIX — Eden Textile has been selected by Best Western as their supplier of the linen for Canada, including sheets and pillow cases.

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more stories

  • Thai Trade introduces healthy, white, fluffy rice

  • TORONTO — Even in Canada's most authentic Thai restaurants, there are customers who simply don't like brown rice, despite its nutritional benefits. Enter RD43, a white, fluffy rice that's great for your health.
  • PEOPLE Update as of June 5, 2018

  • Laura Armitage is now chair, Regina Hotel Association. Yola Marshall and Beata Cieplik have new jobs at IHG. Chris Zappala joins Morbern.
  • NEWS BRIEFS Updates July 3, 2019

  • The GTHA has weathered some challenging times, but now life is pretty good said Bonnie Strome and Terry Mundell at GTHA AGM. Carver and Associates expands team, gets new office.
  • THE WINNERS' CIRCLE Update June 19, 2018

  • TORONTO — Realstar Hospitality announced that 54 Days Inn by Wyndham locations across Canada received a Guest Review Award for 2017 from Booking.com, and 31 received the 2018 TripAdvisor Certificate of Excellence.
  • NEWS BRIEFS Update as of June 19

  • Fairmont Royal York agreement. Pushing for strong short-term rental laws in Calgary. Celebrating Indigenous Tourism. PEI craft brewers meet. IHG launches upscale brand. W Hotels celebrate PRIDE. Wyndham acquisition of La Quinta complete.
  • Changing of the guard at New Castle Hotels

  • SHELTON, Conn. — Gerry Chase, president and COO of New Castle Hotels and Resorts, will retire June 30, paving the way for Julian and Jeremy Buffam to take the helm of its growing portfolio on both sides of the border.