• Jonathan Lund: Serving as HAC chair is a privilege MISSISSAUGA — Seven months into his role as Hotel Association of Canada chair, IHG's Jonathan Lund says his role is not work since he feels good about what he is doing, and that it is a privilege to fill this role.

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  • PEOPLE update October 8, 2019 PEOPLE update October 8, 2019 David Goldstein moves from Destination Canada. Fraser MacDonald and Tiffany Chow promoted at Colliers. IHG Yorkville welcomes new GM. Kim Ball now F&B manager at Fern Resort. True Key promotes Jenn Buerge and Tara Ryder.

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  • PEOPLE update September 24, 2019 Scott Duff now at Wyndham Hotel Group. Scott Beck to head Tourism Toronto. Anthony Campaniaris moves to Warsaw. Whistler Pangea Pod gets a GM from Down Under.

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  • PEOPLE Update September 10, 2019 Steve Giblin moves from hotels to cannabis. Ron Pellerine moves to MTCC. Graham Twomey and Heidi Pawlyshyn have new jobs. Julienne Smith now Radisson EVP Development. New hires at InterContintal Montreal. New faces at Centennial College.

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  • Xavier Icardo on Why Housekeeping Matters Guests entering a hotel room expect availability, cleanliness, safety, comfort, amenities, and most importantly, a properly working bathroom. Most of these expectations are handled by the housekeeping department.

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  • COMMENT: Bye bye itty bitty bottles IHG made the news recently by saying it would replace those miniature toiletries with bulk-size products in its 5,600 hotels and 843,000 guest rooms by 2021. A great move — but editor Colleen Isherwood voices some ideas on how to get it right.

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  • Clearing the cannabis haze: Safety is still paramount Legalization of cannabis has raised concerns about workplace safety. A recent labour arbitration decision out of Atlantic Canada may, however, help to clarify the law around accommodating employees who use medical marijuana.

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  • Why hoteliers need a better mobile plan Mobile phones dominate our lives. Regardless of age, we have become addicted to the mobile screen, lowering our overall productivity, impacting our offline relationships, and distracting us during simple tasks like walking down a street. Despite the mobil

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  • Prepare for peak season with soundproofing With peak travel season approaching for hotels, motels and inns, noise levels will also peak. Soundproof windows can eliminate up to 95 per cent of guest room noise and can be installed without major renovations.

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  • IDEAS THAT WORK update March 26, 2019 How many plugs and USBs does your hotel have? Using leftover material to make bags. Cute placemats! Instagrammable teacup chandelier. Deliver an eco-friendly message — Straws suck! An easy way to measure drinks.

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  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

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  • PRODUCTS: Xeros adapts to any size machine Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer. 

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more stories

  • Compelling speakers, networking and business

  • WHISTLER, B.C. — VO-Con 2019 moved west to Whistler this year, providing compelling speakers, engaging activities, fun networking opportunities and the ability to conduct business in a resort environment.
  • Coast Hotels embraces Green Key initiatives

  • VANCOUVER — Coast Hotels had been a long-time member of Green Key Global (GKG) but the recent GKG program refresh by the Hotel Association of Canada (HAC) was a factor in the chain’s decision to put a renewed focus on green hotel certification.
  • NEWS BRIEFS update Oct. 8, 2019

  • HC2 speakers announced. BLLA launches two new websites. Canadian coffee habits unfiltered. Blue Mountain to host a Cannabis Convention. Caption by Hyatt. Changes to TFW program. Expedia/Marriott deal a game-changer. Hilton best place for women to work.
  • Tourism Toronto lists new hotels for 2020

  • TORONTO — Tourism Toronto, the official destination marketing organization for the region encompassing Toronto, Mississauga and Brampton has come up with its list of the Top 20 in 2020, and five of the most anticipated events are hotel and hotel restaur
  • NEWS BRIEFS update as of Sept. 24, 2019

  • Skål Hamilton rebrands. Airbnb news: Corporate, Calgary and Saskatchewan. Duetto and Sandman. Holiday Inn back to school promo. Lead Like Walt book released. Canadian Tourism Employment Snapshot.
  • THE WINNERS' CIRCLE September 10, 2019

  • DoubleTree cookie to be baked in space. ORHMA's Sarnia Lambton Chapter. Living Water Resorts' marathon. Travelodge TripAdvisor awards. Crowne Plaza YYZ fundraiser. Pinnacle Awards 2019. Christiane Germain and Michelle Obama.
  • OPENINGS, SALES AND RENOS Sept. 10, 2019

  • Thompson Hotel to become 1 Hotel Toronto. Comfort Carleton Place breaks ground. New build Comfort in Goderich. Hamptonality comes to Charlottetown. Holloway sells two N.S. hotels. Norwood Winnipeg features new F&B. SureStay comes to Castlegar.
  • Burger Theory concept at Holiday Inn Mississauga

  • MISSISSAUGA, Ont. — Holiday Inn Mississauga Toronto West features Burger Theory, the brand’s full-service restaurant, which offers a customizable menu with more than 4,000 potential burger combinations and a large selection of craft beers.