• PEOPLE Update Feb. 12, 2019 Hospitality industry mourns J. Charles Grieco. Erin Penner joins Superior Lodging Corp. Chef Murray McDonald moves to Spirit Ridge. Doug Lisi and Jill Burke have new roles at CHI. Cameron Woof and Patrick Schofield promoted at CWB Franchise Finance.

    read more
  • PEOPLE Update as of Jan. 29, 2019 Sara Glenn promoted at AccorHotels. Mike Macklem joins CWB Franchise Finance. Reetu Gupta now on Zonetail's Board of Directors. Chip Rogers moves from AAHOA to AHLA.

    read more
  • Robert Pratt now leads Sandman and Sutton Place Robert Pratt is now president and CEO of Sandman Hotel Group and The Sutton Place Hotels. He replaces Taj Kassam, who moved to parent company Northland Properties Corp., where he is senior vice-president. 

    read more
  • Next Steps: Jon Zwickel reignites InnVentures VANCOUVER — Jon Zwickel, who recently resigned as president and CEO of the Canadian Vacation Ownership Association, has turned his attention to several projects through his company, InnVentures.

    read more
  • Clearing the cannabis haze: Safety is still paramount Legalization of cannabis has raised concerns about workplace safety. A recent labour arbitration decision out of Atlantic Canada may, however, help to clarify the law around accommodating employees who use medical marijuana.

    read more
  • Why hoteliers need a better mobile plan Mobile phones dominate our lives. Regardless of age, we have become addicted to the mobile screen, lowering our overall productivity, impacting our offline relationships, and distracting us during simple tasks like walking down a street. Despite the mobil

    read more
  • ORHMA shares tips on Service Recovery Breakdowns do happen and understanding that these situations do occur is the first step to turning them around. These situations are uncomfortable, but, by taking the right steps, complaints can be ironed out and even create raving fans.

    read more
  • TOP 10: How to be the best hotel GM Xavier Icardo's recent experience as a field manager, coupled with years of collaborative work, has given him a renewed sense of perspective on what makes one successful in this very challenging, yet rewarding position.

    read more
  • Alexa: Bring new convenience to my hotel Thanks to the new partnership between Amazon Alexa powered by Volara and ALICE, when the guest gives an “Alexa” voice command, the request syncs with the ALICE task management platform for hotel staff.

    read more
  • PRODUCTS: Xeros adapts to any size machine Xeros, the laundry company that uses polymer beads, now provides members with ‘open source’ access to designs for a simple pedestal compatible with nearly any size or brand of commercial washer. 

    read more
  • Eden Textile awarded Best Western linen contract in Canada PHOENIX — Eden Textile has been selected by Best Western as their supplier of the linen for Canada, including sheets and pillow cases.

    read more

more stories

  • THE WINNERS' CIRCLE Update Feb. 12, 2019

  • Read about: Hazleton Hotel, Days Inn Estevan, CHI chair Stewart Bainham, Grail Springs, Booking.com's most welcoming places in Canada, AHLA housekeeping awards and The Rosseau, which just celebrated 10 years.
  • NEWS BRIEFS Update Feb. 12, 2019

  • Canadian Hotel occupancy highest since 1999. go2HR's Inclusive Customer Service course. Vancouver Convention Centre Concierge. Host city named for Atlantic Canada Showcase. RLH Corp.'s new currency. Restaurants Canada and TIANB now Association Partners.
  • What's new from Expedia Partner Central

  • TORONTO—Expedia is a company based on constant A-B testing, and it has come up with a number of ways to help hotel partners, including a sophisticated rate-setting system and integration with Amazon's Alexa and Google. 
  • Tame dragons and innovative designers

  • Designers Harry Christakis and Jocelyn Malcolm pitched their recommendations for a $15,000 and $20,000/room overhaul to two "dragons" at the Western Canadian Lodging Conference session.
  • Hotels find alternatives to bottles and straws

  • IHG will remove all plastic straws from its global network of hotels by the end of next year, and sustainability-minded hotels are finding alternatives to single-use plastic bottles, including reusable bottles and water stations. 
  • 20 by 2020? Group Germain almost there!

  • QUEBEC — For years, Group Germain has been stating its goal of having 20 Canadian hotels by 2020. At press time, they were awaiting new on the signing of the 20th property.