A Reason for Hope – Tourism 2.0

In spite of the hardships around us all, Joe Baker of Centennial College has never before seen the kinds of unity he is seeing now. Industry and government messages are crystal clear – the tourism industry is vital to the Canadian economy. Vital to the 1.87 million people who rely on it for gainful employment.

PPE availability and supply chain cautions

In response to requests for supply of PPE, Jason Cheskes has spent dozens of hours examining the marketplace to provide hoteliers with up-to-date solutions for these needs. Cheskes suggests operators consider placing orders as soon as possible, as availability is limited and until supply stabilizes, shortages, delays and cost fluctuations are expected.

What golf courses look like post-pandemic

ORILLIA, Ont. — While some key areas of Ontario were stuck in Stage 1 of reopening, golf courses had opened for business. That business looks different from last year, Shane Bage of Resorts of Ontario reports. 

Electrostatic spraying considerations for hotels

Electrostatic Spray (ESS) Disinfection has been a wildly well received PR approach to delivering a safe, disinfected environment for guests for Marriott and other hotels. As the adage goes, “The devil is in the details," Jason Cheskes reports. 

Stand in Unity — A letter from Reetu Gupta

TORONTO — Reetu Gupta, president and CEO of both Easton's Group of Hotels and The Gupta Group, shares some personal stories of how discrimination affected her father, herself and the origins of their companies.

Cushman & Wakefield: Are Canadian hotels overpriced?

TORONTO —Most of the country has seen substantial increases in property values over the past five years. Cushman & Wakefield is increasingly asked, “are current values (in the hospitality sector) too high?” and, “are these values sustainable?

There won’t be a Grand Reopening

By Joe Baker If there is one thing the hospitality industry is universally known...

Brian Flood on the recovery of Canadian hotels

TORONTO — Brian Flood, VP and practice leader for Cushman & Wakefield's Hospitality and Gaming Group, weighs in on where Canadian hotels are on the path to recovery, and the challenges they face.

Connect with guests using email during COVID-19

While traditional loyalty points schemes rely on physical visits and bookings to reward guests, hotels should adopt other streams and strategies to drive loyalty. The key is to keep serving guests, sensitively engaging and laying the foundations for the bounce-back. So what’s the answer? Email. 

How travel agents could help save the industry

This isn’t the first time the travel industry has suffered. Traditional travel agents have been in emergency mode many times during the last two decades or so. Frances Kiradjian of BLLA looks at how this could help our industry recover.
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