OTTAWA—emerit is now delivering a new, Canadian credential for hotel
administrators. Developed and validated by representatives of over one hundred
accommodations properties from across Canada, the Certified Hotel General
Manager (CHGM) designation is awarded to candidates who successfully complete
the emerit Hotel General Manager certification program.
Based on industry validated National Occupational Standards for
Hotel General Manager, emerit Professional Certification and Credentials are:
- Canadian made and managed;
- Competency-based, requiring demonstration of skills required in
- Developed by managers, administrators, and educators in the
- Focused on recognizing industry experience and expertise; and
- Recognized globally for their development process and rigor of
“I think a number of operators have had really good experiences in
using emerit training and certification for their frontline staff, so when
presented with a program developed with the level of rigor and industry
involvement for their own professional development they embraced it
enthusiastically,” Jon Kiely, vice-president, product innovation and marketing
for the Canadian Tourism Human Resource Council (CTHRC), told CLN.
CTHRC researches, designs and tests emerit training products.
“We’ve been thrilled with the response so far, with registrations
for the credential coming from across the country and even some international
interest starting to percolate.”
Professional Certification for Hotel General Manager, which leads to
the CHGM designation, is now available for purchase at emerit.ca.
There are three components of the certification process: a proctored, multiple
choice exam; a performance evaluation, which consists of a structured
interview; and a work history verification to ensure that experience
requirements are met.
All exam questions and the performance evaluation are based on the
National Occupational Standards for Hotel General Manager. It is strongly recommended
that candidates familiarize themselves with the skills and knowledge covered in
the standards before attempting the exam and performance evaluation.
To find out more about emerit training and certification products
for tourism and hospitality trades, visit emerit.ca or call 1.800.486.9158 to speak to
an emerit Training Solutions specialist.