MISSISSAUGA — Cintas Canada Ltd. released a white paper on July 17 to help businesses enhance the appearance, functionality and cleanliness of their restrooms. Titled “Becoming Canada’s Best Restroom,” the paper provides facility operators with a multi-level approach to creating an exceptional restroom experience for customers. Inspired by Cintas’ annual Canada’s Best Restroom Contest, it highlights key components and maintenance strategies of the most distinguished restrooms in the country.
“The washroom environment is critical to customer retention, and businesses today cannot afford to risk that kind of oversight,” said Leslie Molin, senior marketing manager, in a release. “This paper outlines steps that businesses can take to improve overall restroom satisfaction, brand image and the bottom line.”
The paper recommends these restroom maintenance steps:
Consider who visits your restroom and identify potential priorities for them. For example, mothers will be concerned about the cleanliness of the facilities and baby changing areas, whereas young adults might be more concerned with amenities and supplies. Through a comprehensive restroom maintenance program, facility managers can ensure customers’ specific needs are met.
To ensure that a restroom consistently exceeds user expectations, establish and document cleaning procedures. An effective cleaning strategy will include a recurring combination of spot cleaning, daily cleaning and deep cleaning methods. Schedule cleanings between peak business times to ensure restrooms are maintained throughout the day. By establishing a regular cleaning checklist and properly training employees on procedures, facility operators can maintain high levels of cleanliness.
In addition to supplies such as soap and toilet paper, select products to protect, maintain and deep clean restroom surfaces. This includes products that will keep the restroom looking and smelling clean during use, such as air fresheners, auto flushes and urinal screens. Restroom products that maintain include cleaning solutions and tools such as mops, wipes and chemical dispensing systems. Finally, use deep cleaning services that combine chemicals, agitation and extraction to remove all contaminants and debris from restrooms on an ongoing basis.
To validate the effectiveness of cleaning methods and products, qualify cleaning efforts with tools such as adenosine triphosphate (ATP) meters or black lights. An ATP meter quickly detects the presence of microbial contamination on restroom surfaces to determine if the correct solutions and procedures are being used. Blacklights can also detect surface contamination throughout the restroom.