Marriott Hotels will be extending its mobile check-in
program to all of its locations around the world, according to a Nov. 26
First launched in 329 hotels in Canada and the U.S., the mobile
check-in allows guests to check-in to their rooms as early as 4 p.m. the day
before arrival and receive an email notification when the room is ready. The
room key is picked up at an expedited mobile check-in desk.
“Mobile check-in is just the start,” Paul Cahill, senior
vice-president of brand management for Marriott Hotels, said in a release. “Our
guests are more mobile and global than ever before and technology is
increasingly important to them.”
Cahill added that a fully global check-out system will be
introduced within the first half of 2014.
Marriott Hotels is also testing mobile enhancements in
several U.S. locations that will allow guests to make service requests
including wake-up calls and housekeeping.
Marriott also announced the Red Coat Direct app—which allows
users to adjust and edit meeting requests and preferences—will have a full
rollout across all of its hotels in early 2014.
According to research by GroupM Next, 57 per cent of
business travellers between the ages of 21 and 39 use their smartphones to book
The Marriott Mobile App has been downloaded more than 2.5