TORONTO — Hoteliers should immediately start warning guests about a sneaky and insidious credit card scam making the rounds at hotels.
Here’s how it works: Scammers call the hotel and ask to be connected to a random guestroom. Once they reach the guest, the con artist says, “This is the front desk. After checking you in, we came across a problem with your charge card information. Please re-read me your credit card number and verify the three-digit number on the reverse side of your card.”
Not thinking there’s anything amiss, since the call seems to be coming from the front desk, the guest obliges.
Hoteliers should warn guests to be on the lookout for these nefarious calls to their room, and advise guests that if they do receive such a call, to tell the person that they will come right down to the front desk to clear up any problems. After hanging up with the scammer, the guest should call the front desk or visit it and ask if there was a problem. If there was no problem, the guest should inform the manager that someone, acting like a front-desk employee, called them in their room and tried to obtain their credit card info.