NEWS BRIEFS update as of Feb. 11, 2020

Canadian hotel construction pipeline soars to all-time high

PORTSMOUTH, N.H. — Analysts at Lodging Econometrics (LE) report that at year-end 2019, the total construction pipeline in Canada continues to ascend hitting an all-time high of 305 projects/39,984 rooms. The pipeline is up an impressive 15 per cent by projects and 20 per cent by rooms, year-over-year (YOY). 

At the close of 2019, projects under construction are hitting record counts with 96 projects/12,007 rooms. Projects scheduled to start construction in the next 12 months, up an extraordinary 36 per cent by projects and 28 per cent by rooms, stand at 120 projects/13,785 rooms and projects in the early planning stage are also at an all-time high with 89 projects/14,192 rooms. 

Canada’s hotel construction pipeline should remain strong and may continue to expand through 2020 as new project announcements also reached record counts in 2019. Further, interest rates are expected to remain stable, unemployment rates are near record lows, and inflation is being held in check. 

Markets with the most projects in the pipeline continue to be led by Toronto, at an all-time high, with 55 projects/7,608 rooms. Toronto has 18 per cent of all the projects in Canada’s construction pipeline. Distantly following are Montreal, also setting record counts, with 18 projects/2,406 rooms, then Vancouver with 14 projects/1,853 rooms, Niagara Falls with 13 projects/3,655 rooms, and Ottawa with 13 projects/1,976 rooms.

Canada had 54 new hotels/6,150 rooms open in 2019. In 2020, the country is forecast to have 60 new hotels/6,208 rooms open, and 2021 is expected to climb to 67 new hotels/7,218 rooms opening, likely to be the highest counts for this cycle. 

The top hotel companies in Canada's construction pipeline, both at all-time highs, are Marriott International with 64 projects/8,082 rooms and Hilton Worldwide with 60 projects/7,081 rooms. InterContinental Hotels Group (IHG) follows closely with 55 projects/5,288 rooms. These three companies claim 59 per cent of the projects in the total construction pipeline.


CHF Benefit Gala to be held Feb. 29

TORONTO — “The time is now to open the door for our future leaders. We are launching something new! Something BIG!” reads the invitation to the CHF Benefit Gala to be held at Hotel X on Feb. 29. 

“Come to enjoy dinner, dancing, networking, but most importantly be part of the ground floor of what will be the most sought after scholarship program for our industry in Canada.”

To purchase tables/tickets for this year’s Red Door Benefit Gala, click here.

Hospitality NL announces keynote

ST. JOHN'S – Hospitality Newfoundland and Labrador is pleased to announce Tony Chapman, a celebrated keynote speaker, moderator, media personality and consultant who draws upon his three decades of experience as a consumer expert and business strategist, as the keynote speaker for it's 2020 Conference & Trade Show. Tony will engage tourism operators from across the province with his session “Drive Growth and Profitability by Engaging in the Experience Economy”.

Hospitality NL will host its upcoming Conference and Trade Show in Corner Brook, February 25-27th, 2020. The keynote session is sponsored by Marine Atlantic Inc.

A relevant and significant topic echoed throughout today's tourism world, this session revolves around why tourism and hospitality must shift from being a place to (visit, eat, or see) to being a place to be. In this session, Tony will address the “platform economy” to show what tourism operators can do to adapt to “disruptors”, stay relevant, and give visitors the true essence of Newfoundland and Labrador. Drawing upon case studies from around the world, Tony aims to encourage ‘bricks and mortar’ tourism based businesses to shift from a place to see, eat or visit, to one that also offers personal experiences that are value-based, emotive and trans-formative.

“As a tourism industry, we always aim to provide authentic experiences” says Hospitality NL Chair, Larry Laite. “Drawing on his expertise to develop and enhance the visitor experience, I think it will be very exciting to see Mr. Chapman.”

Coast Hotels recognizes excellence at annual conference

Campus Tower Suite Hotel.

Campus Tower Suite Hotel.

VANCOUVER — On January 13-16, 2020, Coast Hotels leaders gathered at the Coast Canmore Hotel & Conference Centre for its annual brand conference. Over 2.5 days attendees gained insights through educational sessions, socialized and forged relationships, gave back to the community with a sandwich-making session benefiting the Mustard Seed, and celebrated achievements of its ambassadors and properties.

2020 proved a momentous year because for the first time in Coast Hotels’ history, a managed, non-branded property won the prestigious Hotel of the Year award. Campus Tower Suite Hotel has been in the Coast Hotels portfolio since 2007, and under the leadership of General Manager, Steve White, has shown excellent results. “This award is something that the entire team at Campus Tower Suite Hotel earned together. We are all so proud of this great achievement and are humbled by the recognition” said White. Campus Tower Suites also won awards in the categories of Guest Service Delivery and Revenue Generation Index.

Other award recipients include:

General Manager of the Year – Freyda Stephens, Coast Wenatchee Center Hotel, Wenatchee, WA

Leader of the Year – Robyn Warrener, Coast Sundance Lodge, Sun Peaks, BC

Ambassador of the Year – Tuan Tran, Coast Edmonton Plaza Hotel by APA, Edmonton, AB

Highest Net Promoter Score – Coast Anabelle Hotel, Burbank, CA

Best Hotel Guest Service Delivery – Campus Tower Suite Hotel, Edmonton, AB

Highest Revenue Generation Index – Campus Tower Suite Hotel, Edmonton, AB

Highest Average Daily Rate Index – Coast Hillcrest Hotel, Revelstoke, BC

Highest Occupancy Index – Coast Osoyoos Beach Hotel, Osoyoos, BC

Best Hotel in Hotel Cleanliness – Coast Anabelle Hotel, Burbank, CA

Best Hotel in Product Delivery – Coast Anabelle Hotel, Burbank, CA

Best Hotel in Ambassador Attitude – Coast Annabelle Hotel, Burbank, CA

Coast Hotels also introduced awards for most improvement at the 2020 brand conference. The most improved properties are:

Most Improved Net Promoter Score – Coast West Edmonton Hotel & Conference Centre, Edmonton, AB

Most Improved Guest Service Delivery – Campus Tower Suite Hotel, Edmonton, AB

Most Improved Revenue Generation Index – Coast Langley City Hotel & Convention Centre, Langley, BC

Most Improved Average Daily Rate Index – Coast Langley City Hotel & Convention Centre, Langley, BC

Most Improved Occupancy Index – Coast West Edmonton Hotel & Conference Centre, Edmonton, AB

Most Improved Hotel Cleanliness – Coast Langley City Hotel & Convention Centre, Langley, BC

Most Improved Produce Delivery – Coast Osoyoos Beach Hotel, Osoyoos, BC

Most Improved Ambassador Attitude – Coast West Edmonton Hotel & Conference Centre, Edmonton, AB

Coast Hotels congratulates all of the award winners for the excellence and improvement they have shown. We also want to recognize the team at the Coast Canmore Hotel & Conference Centre for the extraordinary hospitality they provided. The Coast Hotels brand conference is held annually. The location of the 2021 conference has not yet been announced.