NEWS BRIEFS update as of May 14, 2019

SHHA/SLGA has new one-day format. Four Seasons offering afternoon tea. AmEx GBT adds two million properties. Expedia says guest ratings outshine brand in hotel selection. Feds removing interprovincial alcohol barriers. Latest stats on youth in tourism.

SHHA/SLGA has new one-day format

REGINA — The Saskatchewan Hotel & Hospitality Association and Saskatchewan Liquor & Gaming Authority’s Conference & Trade Show is being held Tuesday May 28, 2019 at Queensbury Centre and the International Trade Centre, Evraz Place, Regina.

Saskatchewan’s premier show for the hospitality industry now has a compact, one-day format, including exhibits, delicious food, and great prizes. Organizers are planning a celebration that includes the Trade Show, Luncheon, Informative Sessions, and, the Delegate Dinner.

The Hotel, Bar & Restaurant Trade Show will take place in the Evraz Place ITC Hall’s A & B. The trade show will include exhibitors that supply goods and services to the hospitality industry, including Foodservice, Beer, Wine and Liquor Distributors POS systems, Uniforms, Dishware and Guest Supply, to name a few.

Sessions include the following:

— PEOPLE, PLANET AND PROFIT: A look at the state of foodservice provincially and across Canada plus a dive into what’s next with Roberto Sarjoo, director, Marketing and Brand Communications, Restaurants Canada.

— MEET THE REGULATORS: An opportunity to meet and network with representatives from Employment Stands, Human Resources Canada, Occupational Health & Safety, Service Hospitality and The Saskatchewan Liquor & Gaming Authority.

— MILLENNIALS / GEN Z “FEEDING THE FUTURE”: Guest Speaker Greg Prokopowich, director, Business Resources for Sysco Prairies, will talk about the ever growing and emerging marketplace of Millennial’s and Gen Z diners and how they are transforming our industry.

— HOTEL SECURITY – ARE YOU COVERED?: Speaker Patricia McLeod is a lawyer and corporate director with extensive legal and governance experience in the areas of corporate/commercial, compliance and securities law, corporate strategy, privacy, ethics, sustainability and social responsibility and board governance.

Four Seasons offering afternoon tea

TORONTO — Four Seasons Hotel Toronto is launching Le Goûter — a modern reimagining of afternoon tea at d|bar by Chef Daniel Boulud.

“The hotel’s previous location was renowned for its traditional afternoon tea, which became an iconic experience in the city,” says Konrad Gstrein, general manager. “Now, we have taken a fresh approach to the concept of high tea that is at once reflective of our chic, sophisticated clientele and d|bar’s understated elegance, as well as chef Boulud’s famous French-inspired cuisine.”

Offered on Sunday afternoons starting May 12, the Le Goûter menu features both sweet and savoury twists on French classics and a full selection of tea blends. Guests can also upgrade to a variety of fine champagnes by the glass. As they are seated, guests are also treated to a glass of prosecco or cocktails by mixologist Melissa Hart.

AmEx GBT adds two million properties

LONDON, U.K. —American Express Global Business Travel (GBT) has expanded its online accommodation programme to give companies and business travellers access to more than 2 million properties worldwide. The additional content is a result of GBT opening up more inventory through its existing partnership with
Using their online booking tool (OBT), GBT clients and travellers can select from a wide range of overnight stay options, including major chain hotels, independent hotels, non-traditional lodging and extended stay options, alongside transportation. 
GBT’s relationships with major hotel chains and third-party travel partners provide clients access to loyalty member rates and additional rate discounts across inventory sources. With the expansion of the accommodation programme, they can now also access special discounts at thousands of properties worldwide. Genius rates, available globally, offer savings of at least 10% on every booking. They appear in OBTs as “Genius Business”.


Expedia: guest ratings outshine brand in hotel selection

SEATTLE, Wash. — According to a new Expedia Group study released last month, price and guest ratings carry more weight than brand value as key attributes to hotel property selection, showing that independent hotels can more effectively compete today with their branded counterparts.  While consumers want the best deal on travel bookings, their individual selections ultimately reflect their values. 

Outlined below are key highlights from the study:

— Price was by far the most influential driver of hotel selection, as consumers prioritize value above all else when allocating their travel budgets.

— Promotions and discounts that represent a real value to the customer is an almost guaranteed way to get hotel shoppers’ attention and have them select a property.

— Consumers are willing to pay more for higher guest reviews, and considerably more so than for more premium brands.

— Premium brands showed more influence on selection, with shoppers rewarding those brands with some ADR premium, but not nearly to the extent that superb guest ratings do.

— Room image, hotel brand, star ratings, guest ratings, recently remodel tags, and price are just a few of the key attributes that shoppers use to select hotels.

Feds start removing interprovincial alcohol barriers

TORONTO — After repeated calls from Restaurants Canada and other industry allies, the Canadian government is taking steps to remove interprovincial trade barriers for alcohol.

As promised in their 2019 budget, the Liberal government has introduced legislation to remove the federal requirement that alcohol moving from one province to another go through a provincial liquor authority. Once this measure passes, provinces and territories will need to make their own policy changes in order for direct-to-consumer shipping to be permitted across Canada.

With all federal impediments to alcohol moving across borders within Canada being removed, the only remaining barriers will fall under provincial and territorial jurisdiction and can only be removed by the provinces and territories.

This is a welcome first step, according to Restaurants Canada. Getting the provinces and territories to reach interprovincial alcohol trade agreements is complicated enough without added federal restrictions and red tape. In fact, provincial governments often use federal regulations as an excuse not to move forward with their own free-trade measures for alcohol. Restaurants Canada is encouraged by the federal government’s long awaited action on this front and hopes the provinces and territories will be motivated to take their own steps forward.

Latest stats on the future tourism labour force

OTTAWA — Released by Tourism HR Canada on May 1, the latest demographic profile of tourism workers unveils the most recent census data on youth employed in tourism.

Aged between 15 and 24 years old, people in this age group are a key demographic for tourism and hospitality jobs. While they made up only 12.1 per cent of the Canadian population in 2016 and filled only 12.7 per cent of all jobs, they held a significant 30.7 per cent of the jobs in the tourism sector. Provincially/territorially, they make up over 30.0 per cent of the tourism workforce in eight regions, topping out in Prince Edward Island at 35.0 per cent.

Some occupations are particularly reliant on this age bracket, especially those in food and beverage services and recreation and entertainment. As a share of all people employed, youth fill:

► 82.9% of all host/hostess jobs

► 65.7% of cashier jobs

► 62.4% of all food counter attendant/kitchen helper jobs

► 56.9% of operators and attendants in amusement, recreation, and sport

► 49.2% of program leaders and instructors in recreation, sport, and fitness

► 42.5% of food and beverage servers

Tourism’s relationship with young people is mutually beneficial. The tourism sector acts as a gateway to employment for many Canadians, offering them their first job—often one that accommodates their need for part-time work with a flexible schedule.