Quality Inn employee saves a life

PETERBOROUGH, Ont. — Once you learn CPR, you always wonder how you will react in an emergency. BT Mustapha, front desk agent and IT specialist at Peterborough Quality Inn was honoured las week for his actions in starting CPR and saving a life.

On January 17, 2017, Mustapha was working the front desk at the Peterborough, Ont., hotel, when he got a call from a frantic guest, asking him to call 9-1-1. She was frantic for a good reason — her companion was unconscious and not breathing. 

B.T. called 9-1-1 and then transferred the call to the guests in the room.  He ran down to the room to help, and quickly saw that the woman wasn’t able to communicate with the 9-1-1 dispatcher. So BT took the phone from the female guest and acted as an intermediary with 9-1-1.

He followed their instructions, got the guest to the floor and started CPR right away. Before the EMTs even arrived, BT got the guest to breathe again. 

Through the whole situation, B.T. kept a calm and level head, assisted the guests to the best of his abilities, and kept management informed of the incident. He was even thanked by the EMT “for saving a life today.”

Diana Little, general manager of the Quality Inn Peterborough, submitted the story as part of the Quality Stars Initiative, and Mustapha was cited at the Quality Inn Brand Session at the Choice Hotels International conference in Las Vegas on May 11.

Jay Sigona.

Jay Sigona.

“Now, while the
Quality Stars initiative is geared toward
domestic properties, we had to tell you
this story of the Quality Inn, in Peterborough,
Ontario, Canada,” said Jay Sigona, vice-president, brand operations for all Choice Economy, Midscale and Extended Stay Brands, Choice Hotels International. 

“The Quality spirit
has no borders,” Sigona said.

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