ORLANDO, FLA. — The American Hotel & Lodgng Educational Institute (AHLEI) presented Certified Guest Service Property plaques to 38 Canalta Hotels properties during the company’s annual management summit on Oct. 6 in Drumheller, Alta. The properties earned the designation after training their front-line staff with AHLEI’s Guest Service Gold program and certifying them as Certified Guest Service Professionals (CGSP).
Headquartered in Drumheller, Alta., Canalta is the first management company to achieve company-wide Guest Service Gold certification for all of its properties, which include the company’s own Canalta brand, as well as Ramada, Super 8 and Hampton branded operations. With a focus on personal and professional development for all staff members, Canalta properties have repeatedly earned the Employer of Choice designation from the Alberta Hotel & Lodging Association.
“We are definitely committed to developing our people,” said Canalta vice-president Brooke Christianson in a release. He noted that Tracy Petreman, CHT, and Sophia Frey, CHT, from the company’s department of culture and team member development, spearheaded the implementation of Guest Service Gold throughout the organization.
“We had been searching for a partner to provide us with guest-service training, and AHLEI’s training was the best fit,” he said. “Guest Service Gold aligned with our customer service vision to ‘serve and impress.’ It’s our goal to make great guest service a competitive advantage for our properties.”