THE WINNERS' CIRCLE Update Feb. 26, 2019

Andy Loges on Hilton being named to 2019 List of Best Workplaces. Choice Guest Satisfaction Award Winners. Fairmont Pacific Rim gets Forbes Five-Star rating. RLH Corp. finishes 2018 with 167 franchise agreements.

Hilton named to 2019 List of Best Workplaces

Danny Hughes.

Danny Hughes.

MCLEAN, Va. — For the first time, Hilton has been honoured as an outstanding workplace in Canada, with recognition on the 2019 list of Best Workplaces in Retail and Hospitality. Hilton was one of just two Canadian hotel companies that made the list.  The other one was New Castle Hotels and Resorts. Hilton was lauded for having industry-leading benefits and creating a culture where Hilton team members thrive personally and professionally.

“From Saint John to Quebec to Toronto, our Canadian team members are critical to delivering on our mission to be the world’s most hospitable company, and we are committed to showing them that same level of hospitality,” said Danny Hughes, executive vice-president and president, Americas, Hilton. “Achieving this recognition shows that we are providing these team members with the benefits, programs and workplace culture they need to thrive both personally and professionally.” 

Hilton team members are able to prosper thanks to a variety of industry-leading benefits, including Thrive Sabbatical and discounted stays at Hilton properties around the world. Team members are encouraged to participate in global career development opportunities, training and volunteer programs that support Hilton's corporate responsibility mission, Travel with Purpose

Andy Loges.

Andy Loges.

“We are very excited and proud,” Andy Loges, area general manager, Canada East for Hilton, told CLN. “Hilton has worked very hard to ensure that all team members, regardless of their positions, have a great workplace, to make sure we are competitive and good at what we have done. We have recognition programs, both brand wide and property specific.  There is a lot of recognition for Canadian hotels.”

Thrive sabbatical program is aimed at the body, mind and soul of Hilton team members. “It's different for everybody,” Loges said. “This is the second year we have done sabbaticals and it's a great piece of the program. 

“Team members can also use the friends and family rate under the Go Hilton program for 100 nights per year.

“The heart-of-house areas where Hilton team members work and relax offer team member restaurants that have all been refreshed, with nutritional meal options, free Wi-Fi, and music that makes for a more energized atmosphere,” Loges said. Additionally, Hilton partnered with Under Armour to create innovative attire for team members working in physically demanding jobs.

Travel with Purpose unites Hilton around a set of global issues that connect its business to society, concentrating efforts where they can have the highest social and environmental impact. By 2030, Hilton is committed to doubling their investment in social impact and cutting our environmental footprint in half through responsible hospitality across our value chain.

“We want to cut our environmental footprint in half,” said Loges. “I was just at a GM round table talking to staff about ways to conserve energy. They're not just interested in saving money, but about what's best for the environment.”

Hilton received this honour after a thorough and independent analysis conducted by Great Place to Work. The list of Best Workplaces in Retail and Hospitality is based on direct feedback from employees of the hundreds of organizations that were surveyed by Great Place to Work. The data has a 90 per cent confidence and a plus or minus 5 per cent margin of error. 

To be eligible for this list, organizations must be Great Place to Work Certified in the past year and work primarily in the Retail or Hospitality industry. Great Place to Work determined the best based on employee responses to the Trust Index statements.

Choice Guest Satisfaction Award winners

Brian Leon, Choice Hotels Canada.

Brian Leon, Choice Hotels Canada.

MISSISSAUGA — “One of the perks of my job is getting to recognize outstanding hotel performances. And that’s exactly what the 2019 Guest Satisfaction Award winners represent,” said Choice Hotels Canada president Brian Leon in a letter announcing the winners.

This year, Choice is honouring:

— 10 Platinum recipients, which represent the very best of the Choice Canada family — their top 3 per cent;

— 21 Gold recipients, which are among the top 4-10 per cent of the Choice Canada portfolio; and

— 46 Silver recipients, which make up the top 11-25 per cent of the system;

The 10 Platinum recipients were:

Ascend Hotel Collection: Quattro Hotel & Conference Centre, Sault Ste. Marie, Ont.

Midscale Brands – Urban: Quality Inn & Suites, Lévis, Qué., and Quality Inn & Suites Amsterdam, Fredericton, N.B.

Midscale Brands – Suburban: Quality Inn and Suites, Matane, Qué.; Quality Inn & Suites, Val-d’Or, Qué.; Comfort Inn & Suites, Campbell River, B.C.; Quality Inn Sept-Îles, Qué.; and Comfort Inn & Suites, Bonnyville, Alta.

Economy Brands: Econo Lodge Inn & Suites, St-Apollinaire, Qué., and Econo Lodge, Taber, Alta.

Click here for more information and to see a full list of winners.

Fairmont Pacific Rim gets Forbes Five-Star rating

Fairmont Pacific Rim pool.

Fairmont Pacific Rim pool.

B.C. — Forbes
Travel Guide has unveiled its annual Star Rating list, naming Fairmont
Pacific Rim as a new Forbes Travel Guide Five-Star hotel. This is the first year the hotel has
received the Five Star recognition, and is the only city-centre Fairmont hotel
in North America to receive this esteemed honour.

There are only six Forbes Five-Star Canadian hotels. The others are: Four Seasons Whistler; Four Seasons Toronto; Ritz-Carlton Toronto; Trump Hotel, Vancouver; and Rosewood Hotel Georgia, Vancouver.

Forbes Travel Guide is the
only independent, global rating system for luxury hotels, restaurants and spas.
 Their anonymous professional inspectors travel the world to assess
hotels, restaurants, and spas based on 900 objective standards.

Fairmont Pacific Rim is the latest addition to the luxury travel ratings
that have been the gold standard in the hospitality industry since 1958 and is
the first Fairmont hotel in Canada to earn the prestigious award. Fairmont
Pacific Rim was recognized for its excellence in service, award-winning dining
and cocktail experiences at Botanist and The Lobby Lounge, notable service
offerings from the exclusive Fairmont Gold experience, as well as luxury
accommodations, innovative architecture, design, and artistic elements throughout
the hotel.

Jens Moesker.

Jens Moesker.

“We are honoured to be
recognized as a Forbes Travel Guide Five Star Hotel,” commented Jens
Moesker, regional vice-president Pacific Northwest, and general manager,
Fairmont Pacific Rim. “This level of achievement is only made possible by
the hard work of our team of colleagues who are dedicated to the pursuit of
service excellence and creating memorable experiences for our guests every

RLH Corp. finishes 2018 with 167 franchise agreements

DENVER — RLH Corporation announced today it has achieved a
record 167 executed hotel franchise agreements in 2018. Specifically, the company signed 37 mid and upscale hotels and 130 select service hotels in
addition to acquiring over 350 select service franchise agreements with the
acquisition of Knights Inn. 

RLH Corporation now encompasses over 85,500 rooms
an increase of 24 per cent from 2017 and upscale brands now comprise 8 per cent of the company’s hotels.  

“2018 was an outstanding and transformational year for
the Company,” said RLH Corporation president and chief executive officer Greg
Mount. “We intensified our focus and invested incremental expert resources on
our franchise business, especially on the human capital front. We also began
seeing meaningful improvement to the velocity and volume of our franchise agreement
signings. These important shifts in focus, leadership and strategy will serve
us well, as we continue to progress to a fully asset light franchise company.
We are particularly encouraged by the interest in our mid and upscale brands ” 

The company is experiencing continued strong interest
in its franchises into 2019 and is providing guidance of 160 to 200 executed
agreements for the year.  As previously communicated, the Company’s
franchise development efforts are being intensified on its mid and upscale