More People November 2013

Dr. David Martin takes over as chair and Bill Allen becomes vice chair of the OTEC Board of Directors.  See these and more appointment announcements.


Bill Allen becomes vice chair of the OTEC board of directors.

Dr. David Martin

Erin Elkin

Gary Hallam

Esther Lee

Dr. David Martin, director of Ted Rogers School of Hospitality and Tourism Management, Ryerson University, a member of the Ontario Tourism Education Corporation (OTEC) board since 2009, has been elected chair. Dr. Martin has an ideal background to support OTEC as the leading customer service strategy and workforce development organization in Ontario. Dr. Martin holds a Masters of Science (MS) in service quality management from the Rochester Institute of Technology and a Doctorate of Business Administration (DBA), University of Sarasota, Florida. He is a tenured associate professor and his teaching and research expertise is in customer service management, business simulations and culinary tourism.

Bill Allen, managing director, WRA Management Group and former president of the Tourism Industry Association of Ontario becomes OTEC vice-chair. He previously served as industry liaison.

Joining the executive as industry liaison is new board member Esther Lee, vice-president, human resources and administration, Metro Toronto Convention Centre. Lee has an extensive human resource background with prestigious brands in the hotel, foodservice and casino industries and will bring industry perspective to the board.

Other new directors include:

-Erin Elkin, director of human resources, Toronto Airport Marriott; president of the Hospitality Human Resources Association;

Grace Sammut, managing director, Resorts of Ontario;

Gary Hallam, executive dean, School of Business and Hospitality, Conestoga College;

Doug Hyland, managing partner, ROCG Americas; and

Nick DiRenzo, SVP personal banking services, Alterna Savings/Alterna Bank.

Industry maven and outdoors aficionado Anne Haight returns to Silver Star Resort as the new (but not green) director of sales and marketing. Haight is no stranger to life on the slopes or to Silver Star Resort having worked there in 2006 as the marketing manager. She has also worked with big brands including Sun Peaks Resort, Ski Banff-Lake Louise, and Sunshine Village. Haight's history with Silver Star Resort, her  industry experience, and passion for the outdoors has employees excited to welcome her back to the team.

After an extensive global search, Destination British Columbia has
appointed Marsha Walden as its inaugural chief executive officer. Walden, who was born and raised in Vancouver, joined the British
Columbia Lottery Corporation (BCLC) in 2002 as director of marketing and
eBusiness. Over the last nine years, Walden served in a number of
senior executive roles, most recently as vice president of Strategy,
Transformation and Social Responsibility.

Kirby’s Bar and Buffet, located at the Best Western Plus Brant Park Inn & Conference Centre, has a new executive chef at the helm with the addition of Stephen Huszczo. Huszczo brings more than 30 years of culinary expertise to Kirby’s. His experience ranges from full service catering, to new product development, to independent chef/ owner of Rendezvous Restaurant. His catering experience includes his own Rendezvous Catering Company and working at the Constellation Hotel, then the largest convention center hotel in Canada, where he served up to 3,000 guests at events.

Jolene Reid has been named to the newly created role of director, franchise sales and development Quebec and Atlantic Canada at Travelodge Canada.  Reid has a strong background in franchising and business development, having held two master franchise licenses in Canada. “Having successfully established four Travelodge franchised properties in Atlantic Canada in the past two years (Dartmouth and New Glasgow, NS,  Saint John and Moncton, NB), we have created a stronger awareness of our brand in Atlantic Canada” related Steven Robinson, president Travelodge Canada. “Having a dedicated franchise development person strategically based in the Maritimes, will help leverage our strength as a national hotel franchise company and further grow our brand in the region” he added.

Howard Herman and Neal Milch

Howard Herman and Neal Milch

style=”float: none; margin: 0px;” src=””>Laundrylux is pleased to announce the appointment of John Sabino

John Sabino

b> as
president and Howard Herman as senior counsellor and director of the
company effective January 1, 2014.

John SabinoNeal Milch, Laundrylux CEO, states, “John has done a tremendous job the past four years as chief operating officer and manager of vended laundry sales. I am delighted to recognize John’s accomplishments and our confidence by greatly expanding his responsibilities as president of Laundrylux. John will be involved in every aspect of our business going forward.”

Commenting on industry veteran Howard Herman’s new role, Milch says, “Howard is known and respected throughout the industry. Howard will create opportunities with route operators, key national OPL accounts, multi-store owners, and other important constituencies where his extraordinary experience and relationships bring unique value. I personally rely on Howard for frank advice and his common sense is invaluable to me.”