TORONTO— IHG Canada hosted its annual Sales Leadership Conference last month at the InterContinental Toronto Centre, presenting the winners with their awards.
Below is a recap of the winners for 2015.
WINNING METRICS AWARD CANADA 2015 – HOLIDAY INN EXPRESS & SUITES HUNTSVILLE
“Words can’t describe how immensely proud I am of the entire team that I have the privilege of working with every day,” said general manager Matthew Phillips on receiving the award. “I merely collected the award on their behalf as it was all of their hard word, dedication and commitment to 100 per cent guest satisfaction that resulted in us being honored by IHG.”
The winning hotel scored well above target in all measures in 2015. In 2014, the GM of this hotel returned full time to this property from another hotel to give a singular focus to drive performance. What a difference focus can make.
The GM led his team back to the top with purpose. While many other hotels would be struggling to balance their value for price paid proposition, this hotel grew their service metric results higher even through the busy summer when their average rate climbed to new highs. This very engaged and competitive team made it look easy as they raced past all performance targets and grew their commanding lead against the competitive set.
One select highlight was that they achieved 210 per cent of their Enrollment Winning Metric goal for the year.
Even though the hotel changed hands in the 4th Quarter, the GM and team did not lose focus. The new ownership has continued forward with the same enthusiasm and commitment to drive success.
HEARTBEAT AWARD 2015 – HOLIDAY INN KITCHENER-WATERLOO CONFERENCE CENTRE
The winning hotel team took on the task of moving the Heartbeat needle by understanding that it had to start with the hotel’s Leadership Team first. The General Manager made a commitment to lead and support empowered decision making for the entire team introducing a new service culture and the appropriate training throughout the entire hotel. This new service philosophy was embedded in each employee with a simple, memorable phrase which hotel colleagues used daily as a reminder of the expected culture behaviour….they referred to it as ”It Starts With Me!” The results speak for themselves. This hotel saw Heartbeat score soar by almost 7 points!
LOYALTY RECOGNITION AWARD 2015 – HOLIDAY INN EXPRESS & SUITES MONTREAL AIRPORT
The winning hotel increased their loyalty recognition by an outstanding 22 points!! Contributing to this dream team’s exceptional result is the leadership of an experienced and personally committed General Manager of more than 20 years in the hospitality industry.
PROBLEM HANDLING AWARD 2015 – HOLIDAY INN EXPRESS & SUITES DRAYTON VALLEY
The winning hotel had close to 31 point increase in guest problem handling satisfaction for 2015 this hotel contributes their success to creating an experience for the guest to feel comfortable to report a problem and also most importantly – a timely & professional resolution with the added personal touch.
REVENUE GROWTH INDEX AWARD 2015 (MID-SCALE BRANDS) – HOLIDAY INN EXPRESS & SUITES SLAVE LAKE
This Holiday Inn Express & Suites hotel is beating the odds in a market which is supposed to deliver net negative growth. The team is committed to driving Revenue Growth Index RGI or as this Ownership would say after receiving this recognition – Really Good Index. This team is constantly in contact with IHG KADs to leverage the strength & scope of the brand. In difficult times, they have implemented numerous safeguards to protect & grow occupancy – ‘no guest walks’ is their policy.
REVENUE GROWTH INDEX AWARD 2015 (UP-SCALE BRANDS) – CROWNE PLAZA GATINEAU-OTTAWA
The winner in this category not only achieved the highest occupancy growth against their comp set but for the first time in several years differentiated themselves with the strongest ADR growth in their comp set. Success for this hotel was driving in the key controllable segments – KNR/LNR and Group.
HOTEL SALES SUPPORT PARTNER OF THE YEAR AWARD 2015 – DIRECTOR OF SALES & MARKETING HOLIDAY INN KINGSTON-WATERFRONT – NICOLE KEMP
AMERICAS SALES-HOTEL SALES PARTNER OF THE YEAR AWARD 2015 – REGIONAL DIRECTOR OF SALES – SARA BRAR